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slightly higher fee at counter than promised (somehow I had come up with an aarp discount though I'm not a member and they couldn't honor it). I hated the garage and going down 6 levels to get car and drop off

Picked up car at LAX Marriott rental car counter. Good shuttle service to airport and no line or waiting for the car!

Terrible pick up experience. Name wasn’t on the board despite checking in with the app. Tons of others had the same problem. Inadequate staffing for the long line of people. No charging adapter in the car, so I couldn’t use most available chargers in the area.

Tried to cancel. They were closed when I arrived due to very late flight and I messaged them. Once I was able to try to talk to them, like other companies, they make it close to impossible to try to receive a refund. I just gave them my money for nothing. Never SIXT again!

The pickup line was quite long and a bit slow and the shuttle could have been more regular. Staff at the pickup desk were very friendly though and upgraded my car for free.

We had booked a luxury car online, but when we got there we found out we were too young, so we were downgraded to a different car. Despite that, we had to pay the price for the luxury vehicle. That is not even the worst part. The amount that we were charged for the car was double the amount that was quoted on the reservation. The "compensate", we were told we didn't have to fill the gas tank when we dropped it off. This did not drop the rate even near what we were promised. The car itself was fine and we were on our way. We then come back to drop the car off and are having it checked out. A scratch was found on the car that we are clueless as to where it came from. I'm assuming we are going to receive additional charges for that, but I guess I'll wait and see. Overall a sloppy, unforgettable experience.

Very considerate and cooperative. On time and fast processing.

The rental fell fat below our expectations.. Not only was our booked rental not ready upon pickup, we had no choice but to pay for an upgrade to an "intermediate" SUV from a standard reservation.. Not only that, the brakes are weak, assuming they are warped.. Upon slowing down, the entire car vibrates and the stopping power is subpar.. Furthermore, the heated steering wheel function does not work. Last but not least, the treads on the front tires are near bald. As we were driving north, we could sense the loss of traction.. We drove up to Reno through 395 through two days of a harsh snow storm, was extremely dangerous.. Both the brakes and tires posed as a serious safety hazard.. The car had 60,000 miles. The highest I've ever seen before in a rental. Not happy with the experience..

Staff was great, car was great. Their computer system/check out was ridiculous. Took 20-30 min to check out each person, creating a line wrapped around the corner. It took us nearly 2 hrs to get helped. I know it was their system because the employees were working non-stop. No other location I have ever been to is like this. Would only rent from again if I knew they improved their check out.

We had to wait 30 minutes for the shuttle. The rental counters were understaffed and we had to wait nearly 2 hours in line to get car keys. We picked Avis because we had to drive a long way and they advertised having hybrids and let us reserve one, but when we got to the counter they said they did not have any available so we had to get something with much worse fuel economy. The car was poorly washed on the outside, and had leftover trash from previous renters on the inside. When we went to return the car at our destination, we could not complete the return since the rental counter closed at 1pm and it was now 3:30pm. At no point were we given anything warning us that our destination Avis lot had limited operating hours. So we had to drive all the way out to the lot again the next day, which meant we had to pay that day's rental fees as well.

I received no email with details of my rental and no receipt as I requested

Car was fine. Rental process on Kayak was fine. Drop off was fine. At the pick-up, I declined - declined - declined and said yes to NO ADDED FEES and yet there was still over 50% added fees above my agreement from Kayak and Avis. Took almost half an hour to get the bill back to what it was supposed to be. Although the manager was very cordial, he still acted like it was some kind of one-time “favor” to charge me what I actually agreed to in the first place.

Do not rent a car with this company. At pickup, the salesman used deceptive sale tactics and added charges to my account without confirming the charges. He processed the payment before confirming the total charges. The morning after drop off, I was charged an additional $127.00 with no explanation. I am still trying to connect with their customer service to determine why I was charged this.

Thank you next time Alamo rental 🚗

They told me mu car was not aviable, that I could come back next day to pick it up That it was the best option.

You wouldn’t rent me a car because I had a debit. I was stranded on m California from the east coast F UCK YOU!

I reserved a car, when I arrived to pick up it was not available. I was offered a smaller car and a 10% discount which did not feel too fair as i was getting a smaller car that should’ve cost less. I feel I should’ve paid less.

Very nice service from start to finish!

The kayak quote was around $400 and after waiting an hour and a half for pickup I ended up paying $750 once they added all the hidden fees. I feel scammed by Kayak and annoyed that the rental car business is so outdated we have to stand around for 1:30 of a holiday just to sign a form that could be done online.

Line was wrapped around the building to get a car. Bailed and took an Uber. Minimum hour wait, hundred plus people waiting.

There was an overbooking situation and the car I reserved had a wait of 1-2 hours. I elected to get a different car (whatever was available) and had to pay $120 extra dollars. The person who helped me was very kind and I felt bad because the people in line were yelling at customer service (the line to get service took 45 mins). Dropping off on the other hand was very easy, quick and simple, very much the contrast of my pick up experience.

The staff at the counter at pick up was professional and kind. The tire had low air pressure when on the LA freeway. At 10:30pm at night in LA, the car didn't start. No-one answered the Dollar number. AAA responded and said that the starter didn't work. AAA knocked the starter and got the car started. AAA staff member said that the starter wasn't reliable. I returned the car on 05/06/2023.

By the time i got to the counter (after a two hour wait) they no longer had the car i reserved and paid for. Tried to put me in an electric or huge suv.