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David was particularly helpful when we picked up our car, thank you!

Both pickup and drop off were easy and smooth. The lady that helped us pick out the car on pickup was EXCELLENT. Our car was great and just what we needed.

Loved everything.

They did not have a car for my reservation at noon. Was told they likely would within 30 min so I suggested I go to lunch then come back. When I returned was told it could be another hour, but they could not guarantee it, it might be longer because some other employee needed to go to lunch, and blah blah blah. So did not rent a car.

Awful experience… one of the drivers forgot their license… Enterprise said no problem, just go to any enterprise location and add the driver… several hours and two locations later no results. We had picked it up from the airport which was 30 miles away but if we were told only airport location could add drivers then we would have just gone back to it. Also, we’re told someone would call us if any issues. When we didn’t hear and called, we’re to had to go to airport. We get there next morning, delaying our trip by another few hours, only to be told it had been done already the day before. What a royal mess. They did offer to waive 15$ fee to add a driver though!!!

The most helpful staff I’ve ever experienced. I don’t normally have good experience with rental car agencies, but this branch was definitely the exception….professional, courteous and friendly; all you’d expect from a top-notch enterprise!

The Preston Rd location in Dallas did a great job and in a timely manner!!

Very confusing entrance. We had to go in through the rental return in order to find service counter. If your not shuttling from the airport they don’t make it easy.

The car smelled like cigarettes. It was not clean. This was the only vehicle available. The windshield wipers needed to be replaced. Customer service representative was not being professional and rude.

Only 1 car to choose from, long wait to get to pick up the car, could have had more staff if they were that busy. Other than that it was pretty good. Quick drop off. Good value all in all

W

Really helped me out during my time of need.

It took longer to get my car at Avis than the flight.

Reserved a car at this location. When I arrived they had no cars and would not help me find a replacement at another location.

A previous renter had obviously smoked an our car, as our car smelled of stale cigarette smoke. We didn't fully appreciate this until we had driven out of the lot and it was very late at night and there was a line of about 80 people at the Avis counter, so we could not realistically go back and exchange it. Avis should not be renting cars in which people have obviously smoked. Now all of our clothes and belonging smell like steel cigarette smoke. Yuck!

It was a disappointing experience because I never actually got to rent a car. Even though the reservation went through, there were no cars available to rent when I got to the Hertz counter less than 20 minutes later.

I think it's good that these companies go bankrupt quickly and close their doors. I was in Dallas on important business, and upon arrival, I received a message that my reservation had been canceled. I asked why at the Hertz counter, but the answer was that I didn't know, and they were very uncooperative. I will never rerun this company and firmly recommend not using it with my colleagues and friends.

Hertz is discriminatory.

Great ride

I was an early bird in DFW and it took time for the team to pool the cars and rent out.