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The agent at your location gave us a price of over $500 for a 2 day rental which was $124 including taxes & insurance. She said we were unable to use kayak website. She said we had to pay their location fee. I had confirmation & intinerary that I showed her with this price.I offered to show it to her again she wouldn’t look at it. She continued to argue with myself and my wife. We said fine we’re not taking this car. We called Uber to come pick us up. We were waiting outside for Uber to come get us and take us back downtown to our hotel. Then after about 5 minutes the agent came back outside. She said there was an error in the dates of our booking. She then said we could have the car for the price it said in my confirmation. I really think that this employee should be warned if not fired for trying to scam us out hundreds of dollars. While I was outside I spoke to another customer he said they were being charged $900 for a 1 week rental. He thought this was ridiculous. If I was him I would have walked away. He got scammed big time. This location really needs to be investigated. It was a horrible experience for us on our holiday. Cheers Rick Grimard

One of the best car rental company for now

There were no cars available at scheduled pick up time despite having a reservation, no clarity from agents on when one would be available.

After pre-paying for the rental, I received a $55.00 bill for taxes upon my return. Not cool....

$100 charge for cancelling, even though it was WAY in advance (over 60 days)!

Drop off in Phoenix was confusing. Maybe better signage would be helpful.

Great pick-up and drop off. Kind and friendly people.

Everything was fantastic !

Used in Las Vegas. They’re close to the rest of the rental car companies

The car was great but drop off was very confusing and is still ongoing five days after dropping off at the address given to drop off. I dropped off within ten hours but Avis is acknowledging it. Completely frustrating and unacceptable.

The car had an issue connecting to my Phone for GPS - was disconnecting every couple of minutes. Otherwise the checkin and checkout was a breeze and the car worked as expected. Drove almost 1500 miles over the course of a week without any problems.

Arrived at the counter and they wanted to charge almost twice the pre booked price.

Instead of waiting 25 minutes to have my economy rental cleaned the agent should’ve offered me the full size upgrade at no additional cost not $10/day

Most Las Vegas hotels on the Strip don't allow pick up or drop off of rental car customers. One has to take Uber or public transit to get there

Start to finish was a breeze. No up selling , just focused on good service

My trip was cancelled but I couldn't cancel the car rental because I didn't notice when I reserved the car that it was at an un-cancelable rate. So in essence I paid $250 for nothing.

Better communication from the lady at the express booth.

Pickup could be faster

I am a local and was renting a car to go to Cali as we often do to save on wear and tear. The guy at the office was like did you read our policy and I said no and I asked what it was about and he said all locals need a utility bill to rent a car. WHAT? Never ever had I heard about this from the other companies and why would you hassle locals that are going to suggest you for rental to friends and family. I walked out because he gave attitude like he didn’t even want to be at his job! Be aware of this place.

So convenience. Awesome

I am grateful for Ace Car Rental. They were especially busy, but still took care of us in a quick and efficient manner. Their staff is very kind and professional as well. I appreciate their consistency in all they do. They are dependable and caring. We will definitely being use them again. I think we have been there at least 3 times. They are winners!