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The car wasn’t ready when we picked up and had to be cleaned so we had to wait quite a while, which put us behind on our trip. But, other than that our experience was great. Staff was helpful and nice, particularly when we dropped the car off. I wish I remembered her name, but the person who checked us in was fantastic!

The agent at your location gave us a price of over $500 for a 2 day rental which was $124 including taxes & insurance. She said we were unable to use kayak website. She said we had to pay their location fee. I had confirmation & intinerary that I showed her with this price.I offered to show it to her again she wouldn’t look at it. She continued to argue with myself and my wife. We said fine we’re not taking this car. We called Uber to come pick us up. We were waiting outside for Uber to come get us and take us back downtown to our hotel. Then after about 5 minutes the agent came back outside. She said there was an error in the dates of our booking. She then said we could have the car for the price it said in my confirmation. I really think that this employee should be warned if not fired for trying to scam us out hundreds of dollars. While I was outside I spoke to another customer he said they were being charged $900 for a 1 week rental. He thought this was ridiculous. If I was him I would have walked away. He got scammed big time. This location really needs to be investigated. It was a horrible experience for us on our holiday. Cheers Rick Grimard

One of the best car rental company for now

Beware they charge a $100 cancellation fee.

We have paid for a BMW X5 but when the suitcases did not enter they gave us a Dooge Durango, the windshield wiper was empty, the driver's seat did not work the buttons and you could not adjust it to your needs and it did not have a sunroof or GPS. They told us that being of a lower category would make us a refund and the invoice that we have received is what was paid at the time of collection. The delivery boy is very friendly but you find the surprise when you leave two hours later from your pick-up because the suitcases do not enter. Dissatisfied with the service that has not complied with the return after having delivered it with full fuel and in perfect condition when delivered.

The vehicle was nice, the convenience was great and the price was unbeatable

The car was great but drop off was very confusing and is still ongoing five days after dropping off at the address given to drop off. I dropped off within ten hours but Avis is acknowledging it. Completely frustrating and unacceptable.

The car had an issue connecting to my Phone for GPS - was disconnecting every couple of minutes. Otherwise the checkin and checkout was a breeze and the car worked as expected. Drove almost 1500 miles over the course of a week without any problems.

Arrived at the counter and they wanted to charge almost twice the pre booked price.

Terrible

Instead of waiting 25 minutes to have my economy rental cleaned the agent should’ve offered me the full size upgrade at no additional cost not $10/day

Most Las Vegas hotels on the Strip don't allow pick up or drop off of rental car customers. One has to take Uber or public transit to get there

Wish more details like deposit amount, taxes and fees were better discussed/outlined. Was charged an extra day but contested.

Horrible experience, bad communication, horrible customer service experience. Lots of hidden fees, and very pushy and sneaky to add on extras. Would never use this company again

Off site. Not at McCarran rental car center. Nice sales people who still try to upsale everything. No different from every other company.

Great quality and price. The double shuttle worked fairly well but required handling the luggage 2x before getting and dropping off the vehicle.

I loved the value that I got for the price of the rental (unbeatable price and a great clean car). The shuttle driver and the employee at the return site was professional. The employees at the checkout were patient and courteous (but I can tell they were tired). The trade off is that you do have to take two shuttles to get to the rental area (but I had a lot of time and planned ahead especially for the early morning return trip).

I paid $112 for the booking online from 9 am to 2 pm next day and went I went there they charged me another $190 ($40 were for gas) but other $150 I don’t understand how it accumulated. The staff are nice but the dealership itself seems to be a rip off. They should put their address also instead of ancient instructions, go there get on the bus, get off, walk get on another etc…

My trip was cancelled but I couldn't cancel the car rental because I didn't notice when I reserved the car that it was at an un-cancelable rate. So in essence I paid $250 for nothing.

Better communication from the lady at the express booth.

Pickup could be faster