Cheap Car Rentals in Syracuse

CSR’s were lacking in courtesy.

I reserved weeks ahead of time, but when I got there, thu said that they didn't have a car. They explained that they book many more reservations than they actually have cars for. They didn't seem to care about that policy negatively affecting travelers. I waited for two hours, and was eventually able to get a car. Th clerk wasn't apologetic in the slightest.

Dollar refused to rent me the car because I had a debit card. They had a policy document they showed me that clearly stated they would accept a debit card if the card carried a Visa or MC logo (it does), and I could provide proof of a return flight (I showed them my ticket). They still refused saying that is not what their policy means. I missed my return flight and had to purchase a hotel stay and new airline ticket because of Dollar employees at Syracuse

Hertz moved offices but didn't update me (or the seven other hertz customers who went to the same old address the same day). Hertz gave away my car and then charged me more for an upgrade as my only option. Enterprise across the street from the old Hertz address was kind to give me a free ride to the new Hertz address. I'll def go Enterprise next time no matter the extra cost. Relatability matters!

Kayak stated on the website a car was available but come to find out there was no cars available for the weekend. Just need better communication with each local business.

They charged me taxes on my rental even though I already paid it on here.

I rent cars at the Syracuse airport several times per year. My experience has ranged from "fine" to outright horrible. I will only rent from Enterprise from now on. I had a great experience with a very friendly clerk at check-in. A nice, clean car that doesn't smell like smoke - no small thing these days - and a friendly staff member at drop-off. I'm moving my business to Enterprise.

I booked a car at the airport in Syracuse, just to find out that the car was never booked there but in the downtown. Which, naturally caused some issues as I had to head out for a customer dinner held in Skaneateles and then next day to our production site in Auburn. This situation caused the issues as well to Enterprise, as they had cars on the airport booked for other customers already. Eventually, we resolved the situation luckily, with loads of energy lost and nervousness around time, money and energy. Thus, I never even took over the car booked through Kayak as there was no sense for me to book the car in downtown Auburn - which was my end destination from the airport in Syracuse.

I’ll never try to rent a. At through your service again

a different rate was offered online and on the phone from in person for extending the trip this means that I had to drive to the airport to book an extra day for my rental

Pick up and drop off were simple.

Vehicle needed maintenance, vibrated badly probly needed a front end alignment or tire balance. Only had to use it an hour a day otherwise would've taken it back.

Should have been told to call my insurance company. Windshield very cloudy,hard to see out of. Had to clean.

The agent in Syracuse was excellent. Drop off in Philadelphia was easy.

You wouldn't allow me to cancel the reservation, I had to pay for a car I didn't need.

Steve in the Syracuse airport was excellent and that’s it. The car was clean and he was very helpful and understanding of our situation on how we were treated by the other location. However the my experience other than that was subpar to day the least. When I went to pick up the car at the West Geneses location Syracuse it was a disaster. Our reservation was canceled without reaching out to us and the car was rented to another family. When we tried to get an explanation we were told we weren’t there by 9am turned around gave us the phone number to corporate and said this is all I can do to help you. When we realized the family behind us turned the vehicle we asked to rent that one she said no your reservation was canceled and I had to go through the entire process again and didn’t help Zero with anything. When I called corporate it was the same pretty much being passed around and everyone really not trying. I was able to speak to someone who found us a vehicle at the airport location across town and no way of getting there. I had to find transportation to get us over there lost pretty much several hrs of my daughters graduation just trying to fix a problem that was created by you even after I had confirmation on my end. I can continue with plenty more . I hope someone from customer service at least tried to make this better somehow on how much stress they caused me and my family on this was supposed to be a joyous celebration and weekend.

I prepaid for this rental but then got charged $20 more than that amount. Just enough to notice but nor enough to waste time collecting. Just a bad experience and no more Budget/Avis. This never happens with Enterprise.