Pickup was excellent, drop off not so much. I dropped off at 5am, so there was no one around of course. My proven stems from trying to get details on the drop off. Something like this would have been helpful "For the Syracuse airport, follow the signs for rental car return, being careful to not go into long term parking. You will turn into the parking garage just before passenger drop off lanes. Once inside, for Avis, drive past the first few rows that say other rental companies. Find an open space in the Avis section and park. You will bring your rental agreement and keys(and your fuel receipt if you topped off gas) inside the terminal. You are supposed to write your mileage on the rental agreement, but I had no pen and neither did the Avis counter. Also the place I got gas didn't give me a receipt at the pump, so other than a full tank I had no proof I got gas, no pen to leave a note. You will most likely come in the center entrance of the terminal and Avis is to your left(north). The drop box for the rental agreement and keys is well marked"