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The rental center is poor. The tram to terminal A is a joke Poor use of federal funds The directions back to the budget central center is unacceptable

reserved car was not available. they had no cars!

We reserved a minivan months in advance and paid in full when we made the reservation. This was to drive to Florida from NYC with our 3 kids. When we went to pick up they had no minivans, and tried to give us a Ford Explorer (too small for 5 of us with luggage and 24 hour drive). We said no to Ford Explorer and they offered Chevy Tahoe, but for $45 more per day a total of $400 more. We complained via email, and they offered a $50 credit on our next rental. Horrible. They didn’t have what we reserved and paid in full for months in advance, so they charged us 400 extra dollars to get a vehicle of comparable size.

A run through with the car before taking

QUICK WASY PICKUP/ RETURN. CONVENIENT LOCATION. GREAT PRICE.

The car had an annoying feature that dings and says to consider stopping and it would show a coffee cup on the screen.

I made a one way reservation from EWR to Boston and when I went to pick up the car they had no inventory.

Be carful to accept upgrade, front desk will pass you with large amounts without clear knowledge of you. Then when you realised that you pay 3 times what you supposed to pay they will respond to you: you have Signed.. disappointed, but it is your faults not read before pick pen!

Newark International Airport is no sparkling new facility. The rental car locations require using the airport train system, and signage to find it isn't all that visible. The Hertz location there pretty much matches the whole airport itself, but considering we booked last-minute, arrived late, and very late at night, the counter agent was pleasant and helpful, making our experience as good as it could be. 👍

My flight arrived late and were closed. I was left outside in the cold rain. Luckily Avis was open and allowed me to rent a car. Now I need to fight for a refund from Sixt

Rental company provide damaged vehicle.

(1) When I inquired whether I could upgrade to a hybrid, neither staff member knew what a hybrid car was. (2) Didn't offer a form for me to note pre-existing damages, and said one wasn't available when I inquired. (3) After I returned the car, they claimed that there's new damage when there's not.