Find Van rentals in Washington, D.C.

They did not have enough cars available for all prepaid reservation holders. We were told to wait until midnight to see if they had more cars available. Staff was rude, unhelpful, and unprofessional. They gave out cars in order of which customers were angriest and loudest at the rental counter -- highly suggest being aggressive if you run into problems here. The electric car I was eventually given had a small battery and was slow to charge (definitely not a Tesla). They only gave me a 71% charge and demanded that it be returned at 70%, but I couldn't drive from my house to the airport without dropping below 70%. It made the experience stressful. I regularly fly into DCA and highly recommend Alamo, National, or Enterprise. I do not understand why anyone would pay a premium for Hertz over cheaper options like Thrifty or Dollar.

The upsales at car collection are outrageous. Continual offerings of dubious “benefits” all at inflated prices. Like $10 a gallon for fuel for a top up at drop off. Like insurance add ons that nearly double your quoted rental rate. Like a toll transponder for $13 a day which are almost free to buy. Like “other driver” add on fee. How many people are going to be driving the car at a time? The list is endless. I felt thoroughly ripped off leaving your premises.

The telephone experience was really awful---we could not talk to a real person for a long time. agents were not available. The car itself was fine.

There was only one person working the dollar/thrifty line. I waited about 45min in line to pick up my car. The line tripled in length behind me where I’m sure those people waited well over an hour maybe almost two hours for some. There were two people working at the hertz counter, a sister company, doing absolutely nothing. Then when I got to the front of the line they were clearly rushing and not patient for questions I had about my charges.

We had to stay line for three hours waiting on the car and guys were so rude and mean

They didn’t have a car available, so I had to change plans at the last minute. I was traveling with a newborn.

Horrible experience, do not book at this location! The branch called the day before and confirmed reservation. Day of, were told there was no car available and they refused to help us rebook. Enterprise said they would credit the difference of a new booking elsewhere but we have gotten the runaround since. DON’T BOOK HERE OR WITH ENTERPRISE!

The pick-up was OK. Friendly staff, but silly process (only two people allowed in the building at once). Drop-off was fast, but the gentleman I dealt with was fairly rude. The car, though, was terrible. It needed service (the service light was on when I picked it up). It was in bad shape and not terribly clean. It jerked when starting up at an intersection. The windshield produced glare in all conditions. Overall, the car was worn out.

Very long line and wait to get the car, there was a mistake on the contract provided, I was told I had to call to get the charge removed. I could never reach anyone on the phone to get it taken care of. At drop-off I had to go back to the counter to get it taken care of.

The pickup was easy and I thought I was renting a petrol vehicle. When I went to the garage to pickup the auto the attendant told me to choose any vehicle in a certain section. I didn't realize the one I chose was completely electric. The auto, a Chevy Bolt, was great but it was difficult to figure out how and where to charge the vehicle. I am sure this is due to America just introducing EV's. When I returned the vehicle the woman who took was very nice and helpful and said that I would receive an email and final receipt. After 4 days I have not. I rented through an online company called QEEQ. I have not been able to contact the company and I am still waiting for the receipt. Thrifty salespeople are wonderful but I will think twice about renting through QEEQ again.

It's was an exceptionally busy weekend for travelers, yet the staff was well organized, prepared, and communicated to each other well. It was late, and the Thrifty desk transferred to work with the Hertz desk. The concierge taking me to the vehicle apologized for it taking so long to get to my vehicle, but instead I was surprised how quickly they got me there considering how busy it was.

Price should include possible cost of insurance up front to avoid surprises at the desk. Car had a faulty trunk sensor and shuddering breaks.

Arrived at the location at 9:30 am for my 10 am reservation, no cars were available and I was told I would have to wait 60 minutes before any would there. I was in line with approximately 7 other customers ahead of me. I cancelled my reservation and booked at a different location.

Car had bird poop on doors and the back. Interior had mud Pickup receptionist on phone throughout pickup. Vehicle at 3/4 tank making guessing how much to fill up annoying and ended up gifting budget some free gas. 6/10 experience.