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bad price, wasn´t the best price

Nothing you guys should take chime cards

Congratulating excellent service by James in the Miami counter ! Defenetly switching from Hertz !

Perfect and amazing!

non coordinated

Had to wait long to get the xar

The original booking took me to a location that was closed and no one was there so I had to spend another $30 on uber to go to the airport to get the hertz there and rebook the car which was also more expensive. Dropoff was a bit confusing as I was in a more remote location and the drop box was hard to find.

Poor pickup experience, they tried to give me a small class vehicle than I booked. The agent would not listen and she was dismissive and rude. They blamed kayak for the error

Excellent !!

They did not have a car available for our reservation, sent us to another Avis, which also didn’t have anything. Ended up having to go to Sixt. However, the initial man who helped us was trying to be as helpful as possible and get us a deal with the other Avis, although in the end none of the Avis’ had anything, but I appreciate the thought/effort.

All ok

I was charged $244 for returning the car a few minutes later after 10am, while the car was given to much later after 10am. Further, I was told to return it empty, without fuel, when I picked it up in Miami, but then I was charged $118 for gas service later. So, I am very upset, like I have been fooled instead of served.

From pick up through drop off, it was a painless experience. Pickup in MIA was a notably pleasurable interaction with Budget staff!

After reserving my car, taking a train from Fort Lauderdale to Miami so I could pick up a car and drive 4 hours to my flight in Orlando, then waiting an hour in line at Budget, I was told that I would need to use a credit card rather than my debit card because I "didn't pass a soft credit check." This was not apparent when I made the reservation. Missed my flight. The guy at the desk I talked to was cold and unhelpful.

Only 2 person working.I wait more 2 hours

The wait times to pick up were absurd. Systems not connecting correctly. Staff was surly and didn’t seem to want to help. It would literally be worth paying 3x more elsewhere for your time back.

Took almost 2 hours to get car. The pickup from the airport was a fiasco. Cannot get anyone live. Recording said shuttle runs every 15-20 minutes and is clearly marked. Waited almost an hr and still now shuttle. Finally found someone to ask them was told it was 1 shuttle that picked up for many agencies. When the shuttle arrived saw that (1) Routes was a small logo amongst a bunch of other agency logos - NOT clearly marked, and (2) the logo colors and background were different than what showed in my email confirmation - confirmation email showed orange writing with blue background while the small logo on the shuttle was blue writing on an orange background. Once we finally reached the agency we were then told that we needed a copy of the declaration page of our own insurance. Otherwise who would be charged for their insurance coverage. I feel that type of information should be prominently displayed when you're making the reservation; that you need a credit card, a license, AND the declaration page, if using your own insurance. They said it was buried in the terms and conditions. Between the wait and the line then being told this that completely delayed things further. So much so that we had to completely change our itinerary for the day, the very reason we were renting the car

About insurance and tolls