Like: got a car, the car was in good driving condition, clean. Didn’t like: The car pickup is 2 blocks walking distance from the rental office. There were 2 clerks and 8 people in line. I was standing for 40 minutes before I was able to approach the counter.
Very Good|Feb 2023
The car was nice, but I got there early and asked to be rented early. Instead I waited around for one and a half hours because the car was being cleaned. When I got the car it was still dirty on the exterior. Besides that’s nice employees.
I’d already had a bad experience with a different car rental company and Sixt, took total care of me.
I wasn’t even able to rent the car because my age didn’t qualify for the car that I wanted to rent and I haven’t gotten my prepaid refund back. Poor customer service!
The experience with the stuff in Intercontinenatal Miami office was fantastic. Highly recommended.
Hertz overbooked its reservations. On the morning of pickup, the staff told us there were no cars available for the 6 people waiting with confirmed reservations. Took them about 2 hours to scramble to find other cars for us. It wasn't the fault of the staff at the location, but of Hertz Corporate overbooking their vehicles.
Prompt quick and reliable service
I think the car rental place closing at 5 on Monday is ridiculous. Everything else was great.
My debit card was alittle damaged from the back that it wouldn’t swipe they didn’t NOT want to Type in my information and basically we’re no help. I had to walk up and down south beach with my bags looking for another car rental place.
Well at least you had to give me the possibility to rent the car.
Very Good|Apr 2019
Easy process to pickup and drop-off.
I was given a midsize car instead of the full-size I had reserved.
We booked a convertible but then didn't have it so we got a soccer mom SUV. That blew out entire road trip fun.
Enterprise confirmed a booking for a car rental (online), charged my card but when I showed up to pick up the car, they told me that they are sold out.
Very Good|Jan 2022
The staff were all very helpful and kind. Very friendly. The car itself could’ve been in better shape. It shook and vibrated on the highway between 70-80mph. (The speed limit on FL highways is 70mph)
Staff was rude, car is old and in bad condition to drive.
Better customer service and better car.
Only the lady is the bench is ok I don't remember her name
This company is really bed! They offers card the actually don't have! I maked a reservation for commercial Ford mostang, I called to confirm that it really exists in the branch, than when I came they sat they don't have! And it happened twice, day after day. Don't rent from enterprise