Cancellation day-pf. No credit, no alternate booking. One of the worst experiences ever for a car rental. We had to cancel all our weekend plans because they overbooked and had no car for us.
The employee at the counter was very rude. The procedure was very bad and not flexible. Our reservation was cancelled because the customer service employee cancelled it by mistake and did not know how to fix it. The price changed even though I was there and did not want this cancellation. I lost 4 hours of my life and I had to book a car with another agency for much more money. I am VERY disappointed!
Too many unexpected charges added at time of drop off (e.g. taxes, 2nd driver, drop-off fee, etc.).
Confusing set up, difficult to return vehicle. Missing info. Not impressed Why you gave us a BMW SUV instead of intermediate KIA vehicle causing us to pay higher fuel costs wasn't appreciated. Not pleasant experience.
They charged me more saying that the rates are different from online and argued with me that they can not provide the car to me based on my online booking and they are not responsible for kayak booking.
I really appreciate the service, i got from the staff. Especially, when i forgot my ID at home and they arrange the best solution/way for me.
At the moment of the pickup, I was told there was no car. I missed my flight, I missed my meeting. The people at Budget told me apparently between third party sites like Kayak and the actual car rental company, it is common to have inventory errors, so this is the end of me using your services, as this was a major financial loss.
Staff were not very friendly when picking up car. Staff at return were ok.
Kayak and Hotwire gave me a deal for a vehicle that doesn’t available. I made reservation on the web side for a full size sedan but ended up renting a full size Suv since there it’s the only option left they have. The price was much higher than expected also, $ 300 increased compare to the reservation. In short, these third parties website does poorly in updating the availability of vehicles.