Pick up Miami: The pick up was convenient at the hotel though when trying to call to let them know I would be late, the number said they were closed. Come to find out there is no phone at that location. The car was ready for us when we arrived. The person who escorted us to the car and would "explain everything" walked part way into the garage and pointed to our vehicle and said "there it is" and went back into the hotel. The car smelled of cleaner but was not extremely clean, the inside of the windshield was streaked and made it difficult to see when driving into the sun. Drop off Orlando: The address took us to a hotel, sign directing us somewhere else, the signage was a little vague and there were no instructions of how to complete the transaction, when asked, an employee told us to just leave the keys and go. This was the first time renting in many years an it was a little stressful with not direction. Overall: we were satisfied with the rental and will look to Hertz again in the future, now that we know the process.