Find Van Rentals in Houston

Very easy i like it

Great service and very friendly stuff

Female attendant was friendly and gave good customer service. Issues I had: I arrived at airport at about 8:10 called Easirent and advised that I was present and waiting. 8:30 and I had not been picked up, had to get a taxi. I arrive at Easirent, no one in front counter and there is a line of 2 people ahead of me. I get attended to and again female was friendly. But once I had paid and provided everything, it still took about an hour for me to get my car and drive out (about 9:30). My sister in law got a car from Budget, same date and time, was in and about in a matter of 15 minutes. Price difference was $100 dollars, I would have rather paid that money than be waiting. I lost out on the early arrival fee for my hotel.

Everything was great!

Customer service was outstanding! Everything was EASY from pick up to return. Thanks Budget!

Very chaotic on pickup day. Didn't have the exact size vehicle I reserved. Would have preferred a newer vehicle. The SUV had 58k miles and lots of broken things on it. Needs to be sold and replaced by a new model.

Everything was excellent

Excellent

I booked it for an 11pm pickup. I was slightly delayed because the shuttle took so long and at 1115 when I arrived the Hertz counter was closed and I had no option but to go rent from someone else.

Everything was as expected. No delays, good service and a good car.

Drop off was a breeze, just parking the car with keys inside, but the pickup was a nightmare, I want to believe that it was due the long weekend, but I don’t really know. Everything else was pretty good: car’s cleanliness, shape and price.

They charged me for things I did not want! Crooks

Car was stinky and smelled like smoke, there was food or something smeared on one of the seats. Guy at the counter tried to upsell me a bunch of unnecessary insurance and services that I repeatedly told him I didn’t want, but he insisted I needed it.

Fast rental no wait

Everything was great except the person who checked me in. He was extremely rude without any reason, as if I were not a customer who paid for the car. He was loud and with a scolding tone when I handed him my driver license and debit card. My driver license is broken from the top, so he started playing with it with his hand causing it to get worst. When I calmly asked him to just take the information without tampering with it, he said good luck if they allow you out of the lot. When he took my debit card, he told me about the security deposit in a demanding way, as if I didn’t use it before or I didn’t know the process. I kept my calm in order not to complicate things, I asked my kids to go sit at the back benches so they don’t have to witness his disrespectful manners, and I walked away to the lot after he finished the transaction without commenting. I understand he probably had a rough day, and I hope this is not the case every day because it affects sales of the organization in the long run. Except him, everything else went smooth.

Counter was closed, could not collect car, had to rent elsewhere

Everything could be better. I was forced to buy extra insurance for 700 usd which I didn’t need. Car is poor and the breaks have technical issues

Excelente servicio

Even though we reserved a car online, when we went to pick it up we were turned away because they were running low on vehicles. This was after taking a shuttle from the airport at around 12AM with two kids in tow.

New car was not clean when received. Staff was unfriendly. Car battery died twice and they cared little for our inconvenience. In total had to wait 5 hours for roadside assistance. Little communication beyond making sure they read me every disclaimer that I was responsible for the vehicle and may be charged for roadside assistance.. As of right now, no one has reached out and they still have not reimbursed me for the day without a car. Total disaster.

Excellent service