Find Van rentals in Houston

Very easy i like it

Great service and very friendly stuff

Very chaotic on pickup day. Didn't have the exact size vehicle I reserved. Would have preferred a newer vehicle. The SUV had 58k miles and lots of broken things on it. Needs to be sold and replaced by a new model.

They charge me 100 dollars more As deposit but they kep it and I can’t ge to there customer service on line because I m travelling overseas

The car was great. Drop off was good. Pick up wasn’t great. The agent was not clear on giving instructions on where the car was and didn’t ask if I wanted a print out of the contract or if I wanted it emailed. He also offered other vehicles but wasn’t clear on the additional charges that that would incur.

Female attendant was friendly and gave good customer service. Issues I had: I arrived at airport at about 8:10 called Easirent and advised that I was present and waiting. 8:30 and I had not been picked up, had to get a taxi. I arrive at Easirent, no one in front counter and there is a line of 2 people ahead of me. I get attended to and again female was friendly. But once I had paid and provided everything, it still took about an hour for me to get my car and drive out (about 9:30). My sister in law got a car from Budget, same date and time, was in and about in a matter of 15 minutes. Price difference was $100 dollars, I would have rather paid that money than be waiting. I lost out on the early arrival fee for my hotel.

Nothing. You did not have my car reserved.

Representative in Houston was really rude and unprofessional. Didn’t follow the protocol, he just told me to sign the contract (didn’t go over what the contract) and to make sure the gas tank was full when the car was return.

Everything was great except for the attendant when I was leaving garage. I was leaving & bcse she wanted me to go to a different exit than the one I was at csed me to scratch the truck tht I had. She was just rude & seen me gttn rdy to hit the pole but wldnt even warn me or say anything. Not customer friendly @ all!!!

Got to the rental center at IAH and the line for Dollar rentals was over a 100 yards long. I stood in line for 90 minutes and only moved a few feet. They had two staff on duty. I had to get to an appointment so was forced to abandon my prepaid rental and take an Uber. Totally unaceptable and a rip off.

They charged me for things I did not want! Crooks

Everything was great except the person who checked me in. He was extremely rude without any reason, as if I were not a customer who paid for the car. He was loud and with a scolding tone when I handed him my driver license and debit card. My driver license is broken from the top, so he started playing with it with his hand causing it to get worst. When I calmly asked him to just take the information without tampering with it, he said good luck if they allow you out of the lot. When he took my debit card, he told me about the security deposit in a demanding way, as if I didn’t use it before or I didn’t know the process. I kept my calm in order not to complicate things, I asked my kids to go sit at the back benches so they don’t have to witness his disrespectful manners, and I walked away to the lot after he finished the transaction without commenting. I understand he probably had a rough day, and I hope this is not the case every day because it affects sales of the organization in the long run. Except him, everything else went smooth.

Counter was closed, could not collect car, had to rent elsewhere

Everything could be better. I was forced to buy extra insurance for 700 usd which I didn’t need. Car is poor and the breaks have technical issues

Awful. Rude staff at Aisport. Insisted I HAD to prepay with fuel and aggressive sell on unneeded insurance. Found an Air Tag tracking the car!!!

Counter service was relatively quick (for a rental car, that is!) and we were upgraded to an electric vehicle at no additional charge.