Show up to pick up my rental and was told computer was down and couldn't get a rental. Had to locate and find transportation to a nearby rental to get a vehicle at last minute on a Sunday when most of locations close at 1.
If the system was down they could of gave a courtesy call.
I got an email confirmation of my rental, and drove one hour away to pick up the vehicle. When I got to the location they told me that they had been sold out for 2 days. Terrible service.
I was not only not provided the vehicle I had a confirmation, but I was given a lousy explanation as for what nobody called to advise of the oversale.
Nice experience from Hertz staff. Returning was hassle free. Overall great service.
10.0
Wonderful|Jan 2023
The rental facility has the most outstanding staff. Natasha and Danielle were an absolute pleasure to meet and do business with. I will unhesitatingly recommend this branch to everyone. It was a challenging time for I was taking my husband's ashes home. Natasha and Danielle were compassionate , supportive and efficient. I felt very " looked after".
2.0
Poor|Dec 2022
After a long flight and a 40 minute line the representative said my car wouldn't be ready 2 hours. I was in town to see a sick friend with cancer the guy was no help. I was forced to upgrade my car and ended up paying twice what I was going to had the car I reserves was ready.
10.0
Wonderful|Sep 2022
Danielle was so helpful and provided amazing customer service! Great location!
2.0
Poor|Aug 2022
It was not with Hertz directly then my reservation had a problem and Hertz did not propose a solution directly. I had to solve it by myself. Then to pick-up the car they let me waiting for 10 minutes.... When I asked what was happening the Hertz representative told me "It is because you have a small car.... it is not here" And last, the final bill had a difference of almost US$50!!! An again, I had to call several times to have the right person to solve it.
2.0
Poor|Jun 2021
They could have actually had the vehicle I requested
1 out of 6
Hertz Locations in Willowbrook
11715 B-1 Veterans Memorial
+1 281 440 0230
6578 A Fm 1960 West
+1 281 397 7527
9803 Jones Rd
+1 281 477 7943
Willowbrook Car Rental FAQs
BUDGET is the best car rental company in Willowbrook, Houston according to our data. BUDGET has a rating of 10.0/10 from our user reviews.
The length of time you can book a rental for is subject to the inventory of the supplier. When renting a vehicle from Willowbrook it should be possible to rent a car for a whole month if needed.
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