Show up to pick up my rental and was told computer was down and couldn't get a rental. Had to locate and find transportation to a nearby rental to get a vehicle at last minute on a Sunday when most of locations close at 1.
If the system was down they could of gave a courtesy call.
Nice experience from Hertz staff. Returning was hassle free. Overall great service.
The rental facility has the most outstanding staff. Natasha and Danielle were an absolute pleasure to meet and do business with. I will unhesitatingly recommend this branch to everyone. It was a challenging time for I was taking my husband's ashes home. Natasha and Danielle were compassionate , supportive and efficient. I felt very " looked after".
After a long flight and a 40 minute line the representative said my car wouldn't be ready 2 hours. I was in town to see a sick friend with cancer the guy was no help. I was forced to upgrade my car and ended up paying twice what I was going to had the car I reserves was ready.
Danielle was so helpful and provided amazing customer service! Great location!
It was not with Hertz directly then my reservation had a problem and Hertz did not propose a solution directly. I had to solve it by myself. Then to pick-up the car they let me waiting for 10 minutes.... When I asked what was happening the Hertz representative told me "It is because you have a small car.... it is not here" And last, the final bill had a difference of almost US$50!!! An again, I had to call several times to have the right person to solve it.
They could have actually had the vehicle I requested
1 out of 6
Hertz Locations in Willowbrook
11715 B-1 Veterans Memorial
+1 281 440 0230
6578 A Fm 1960 West
+1 281 397 7527
9803 Jones Rd
+1 281 477 7943
Willowbrook Car Rental FAQs
BUDGET is the best car rental company in Willowbrook, Houston according to our data. BUDGET has a rating of 10.0/10 from our user reviews.
The length of time you can book a rental for is subject to the inventory of the supplier. When renting a vehicle from Willowbrook it should be possible to rent a car for a whole month if needed.
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