The car was not ready upon arrival. Had to wait one hour for car. Low air pressure on tires on vehicle. Very poor costumers service. And Lastly was unable to return vehicle
Hertz just didn't have any cars in Houston other than at the Airport. There were 3 other customers with reservations that came in after me and they all got turned away, there were no cars anywhere.
Everything was great
Vehicle wasn’t ready. Apparently the vehicle had been at a shop and was fixed. We were not allowed take the vehicle and leave because it wasn’t a “good to go” vehicle in the computer system. The vehicle was sitting there, the keys were on the counter, but we couldn’t go because a lack of care about detail in the Hertz system.
A falta de chapeleira condicionou as nossas viagens em termos de segurança das nossas bagagens.
Wish I could’ve returned it on Monday but it is a holiday! Otherwise nice service
The staff was nice and hey had the vehicle I rented ready to go when I arrived.
Professional and courteous...
I booked a car rental at a different location for 1pm on Saturday. The location closed at 1pm. I was told they could transfer it to the airport for double the cost that I booked it for. I called to customer service I was told that in terms and conditions it states that I have to be at the location 30 minutes prior to my appointment. Very disappointed.
Picking up and dropping off is wonderful, except when I picked up my 2021 Toyota RAV4 was dirty. And when I dropped it off. I gave it to them the same way. And the person name Michael was so rude and dishonest
More available staff.
Very nice woman made dropoff fast and easy. No hidden charges and overall a great experience.
Very Good|Aug 2017
The rental car wasn't clean. They provided a 12 dollar discount
When I made the booking I was told I’d get a car. Well I then got a call that said that I wouldn’t get one till the afternoon instead of in the morning and I needed one for the morning specifically. I was told that I’d get a call later to update me on the status of a car and ended up not being called or updated and had to spend $200 on a Lyft to make my appointments. Ridiculous and poor service.
Call back and say wherever
The amazing guy who found us a car
To not rent cars to people from closed locations!!’
The only thing was the drivers side floor mat was missing when I picked it up so I hope they don’t charge me for it when I get my bill
First issued car smelled highly of cigarettes. Switched it out and the second car did too. The license plate and registration expired during my trip. Also, Enterprise charged me an additional day rate for the rental which I will need to call to get corrected.
Fair value for money
The pickup location had closed down and no one informed me. I went to the alternate location which was posted on a sign on their closed door. That location said my booking was with a third hire location. When I eventually received a vehicle it was used previously by a heavy smoker. The residual of our was so strong it infiltrated by clothes. I am not a smoker. Overall a very poor experience
1 out of 6
Enterprise Locations in Central Southwest
1406 South Loop West
+1 713 796 9399
2330 Smith Ranch Rd
+1 713 340 1827
2901 S Loop W
+1 704 208 5888
2965 S Sam Houston Pkwy E
+1 713 434 8471
4665 N Braeswood Blvd
+1 713 839 8811
Central Southwest Car Rental FAQs
The best rental car company in Central Southwest, Houston is ENTERPRISE with an average rating of 5.5/10 from our users.
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