I would like them to clean those cars. They gave me a dirty car. customer service services are lousy
Booked the car online, when it came to pick it up, got a text 5 mins before arriving saying that car could not be reserved for the reservation. A complete waste of time and effort. Had to drive 50 mins back home without the rental.
Hertz said they were short on cars when I arrived at the appointed time (after they sent me a confirmation that my car was ready) but they would text me when it was ready. I never heard from them again.
The location was closed so I had to contact hertz. Also the car I reserved was not available and I had to pay an additional amount for an suv.
Very Good|Oct 2019
The hours of my pick up were terrible. I literally arrived at the hertz location at 6:20 and the office was closed. There was no arrangement to have a car for me. No one called me to tell me they were closing. Total inconvenience, totally amateur!! I ended up paying for an Uber to get to the airport. The Hertz women was very kind and helped me out.
I never got to rent a car with Thrifty. My booking was for collection in Washington DC in a central city location, when I got there a security guard informed me the Thrifty office had been closed for over a year. I called the help desk and the customer service agent on the phone said “our system says that office is still open, but I can see on google maps it shows ‘Permanently closed’… maybe go to the airport and see if they can help?” Which is pretty shocking from a corporate help desk. When I arrived at the airport they couldn’t help me and couldn’t hire me a car. So I went to Dollar instead. Would not recommend.