Was run around and reservation was not at airport Wanted to change me additional $900 So I cancelled both the original and second reservation And went next door to Avis and got a better deal just walking up to the counter I expect an immediate refund for both charges on my card please
The lady at the desk was wonderful: efficient, polite, plaisant! It was flawless!
The woman who works at this hertz does Lightning fast no nonsense check outs. She works there 6 mornings a week.
The office closed at 12 noon. They were closed when I was supposed to pick up the car!
I left my purse somewhere between the rental car return and the train so dashed back to trace my steps and met the nicest enterprise employee ever who quickly took me to the car to check, called his manager and then the manager called the train folks. Happy ending in that my purse was returned and we were able to catch our scheduled flight! It started with two very conscientious Enterprise employees. I failed to get their names but am sending them a high five!
After i received confirmation, I went to the Enterprise car rental location only to find out they have no cars, whatsoever, available. I had to completely change my plans b/c Enterprise couldn't honor the confirmation. Complete disaster!