Cheap Car Rentals in Summerlin, Las Vegas

Unable to pick up car. Hertz location closed before my scheduled pick up time. Why can you schedule pick up for after location closes, and why is there no after-hours pick-up protocol?

Worst location and undersstaffed

We reserved a convertible with a pick up at a Hertz in a resort a $40 uber ride from the airport. That didn't make us happy. When we got there, they didn't have any convertibles. They said that location NEVER had them. They said the tried to call us, but looking through my phone logs showed that to be a lie. They gave us a sports car instead, but we would have been much happier with a regular car with a pickup at the airport. The car was not clean on the inside. Lots of mud and little stones on the floor, and pieces of paper down between the seats. All in all, not a good experience.

We went to pick up the car we had reserved and we’re told they were out of cars with no ETA on when one would be available. We were “added to a list.”

Stop attempting to scare customers into purchasing insurance by telling them all the bad things that can happen. Upon returning the vehicle the customer service rep failed to check the car for damage, full tank of gas, and car keys,

Pushy front desk selling insurance. I bought 'Your' insurance via Kayak . . . they had NO record of it and pushed the fear and anxiety buttons all through checkout. Not cool, now why I use Kayak.

There was no car available when we went to pick up. They should have at least notified us on the day so that we didn’t have to take uber round trip. Besides, they somehow charged us cancelation fee (& insurance).

The rental I booked through Avis (across the street from where I was) told me after booking that it was actually a different location 20 minutes away so I had to take an Uber to the store. The car was supposed to be ready at 3 pm and when I got there, the store had makeshift numbers on the window showing that they had handwritten 3 pm as the closing time. I called Avis who would not help or take any responsibility for the misinformation and still being able to book. Then I called Kayak and they were closed. The next day I couldn’t get through. I ended up having to take an Uber back to where I started. I was out a $30 hold, plus two $30 Uber rides. I had to sit outside in 110° Las Vegas temps with my things on a sidewalk while I had to try to fix a miscommunication between two companies that had nothing to do with me. So I’m out hours of my time, about $100 and still didn’t have a rental, so I had to taxi the next two days. I’m extremely disappointed in the service for such a big city with lots of travel and I will never use Avis or Kayak again.