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The car had been reserved in downtown Chicago, even though I specified O’Hare. The person at the desk at the airport said she couldn’t get the reservation switched over to O’Hare and was not very helpful. I called Hertz customer service and they were outstanding. Got the reservation switched and a better price, even! She was so helpful and kind which was so appreciated after a 5 hour flight with and infant and a three hour drive ahead of us. The check out/check in process was totally fast and efficient! Will definitely use Hertz again! Thanks!!

Great customer service the lady was very patient and polite. Thanks again for your service.

Cancelled the reservation 2 hours before I was supposed to pick the car up. Gave no other alternatives causing me to miss my trip

Staff were extremely polite and accommodating and this is the one redeeming factor. It took about an hour waiting in line to reach the budget counter. Seemed like everything went fine until we reached the garage and found out we were given a Ford Runner with terrible mileage for hundreds of miles of turnpike driving. Representative in the garage tried to help us out and moved us into a Chevy Malibu. Unfortunately the car was dirty (obvious trash left in car), but we were willing to deal since we were already severely delayed. But then we reached the garage gate to checkout and found out from the attendant that one extra feature we asked for; an Ezpass on the rental, was MIA. It was just one issue after another and overall a very bad experience, but again shout out to the staff who were very kind and helpful throughout.

It takes about three hours to pick up the vehicle, and people at pickup location were so rude to customers.

Everything was great

The rental was very nice and very clean. Pick-up was a little tricky (not knowing the tram ride), but dropping off the rental couldn't have been any easier. I will use Alamo again when visiting Chicago in the future. Thanks...........Joe

I specifically rented a luxury vehicle. When I arrived at the location, they had none available and offered no apology or explanation.

I had to trade my first car for another one because I was getting tickets due to the fact that the license plate had expired a month earlier. Both times the pick-up process took forever. The only place to sit in the dingy office is a ledge along the windows. The staff (only two people) was very nice and helpful but clearly overwhelmed. Even though this office is only four blocks from where I live I'm not sure I want to rent from them again.

It was two hrs from the time I stood in line to the time I actually started a vehicle!

The staff helping us with pick-up in Chicago at O’Hare was friendly, experienced, and professional. She explained everything thoroughly while making the pick up quick and easy.

Drop off someone had to explain process- minimal staff - holiday and like most business just lack of staff. Taken care of and staff was pleasent

The pick up experience at Payless in Chicago was horrible. Our car reservation was for 6am right when they opened because we had had a nightmare travel experience and needed to get home as soon as possible. There was nobody at this time. We waited around for a while as we saw employees arrive for all the other car rental companies. After about 15 minutes and still no one there to help us, I ended up finding a Budget employee that was able to assist as best she good. She reiterated several times throughout the process that Payless does things a little differently than them and she was unfamiliar with their process. Long story short, she ended up miscommunicating something to me (not her fault - she wasn't a Payless employee), leading to an expected nearly $100 charge on my card. The silver lining was that Payless Customer services was very nice after the fact via online inquiry. Quick responses, understanding of my situation, and accommodating to my requests. Although I had a good experience with customer service on the back end, the negative experience I had on the front end is enough to make me not use Payless again in the future.

no one answered the phone at the airport so i cancelled. never again

Car we requested was ready when scheduled.