Find SUV Rentals in Chicago

very convenient

Fast and easy. Knowledgeable staff.

Great service at every point. Loved the upgrade!

Guys working at the enterprise were great to deal with.

Pleasant, helpful, and attentive. I will rent with them again.

Great customer service

Being charged for full tank of gas when we brought tank back full.

The price was double what was advertised on Kayak and I used the car for less than a day (over $500 charge). I knew fees could differ but not to this degree

From check in to drop off the experience with Payless rental was horrible! Car was not full of gas all though the paperwork stated it was. Car was dirty (literally trash left in the car), waited in line for pick up for almost 40 minutes…there were only 3 customers in front of us. Had issues with the car immediately as back passenger tire was not keeping air. At drop off they told us there was nothing they could do and that we’d need to call the customer service line. Customer service told us they could not refund our money because we booked through a 3rd party. I would NEVER use this service again or Payless car rental! It was HORRIBLE!

Drop off someone had to explain process- minimal staff - holiday and like most business just lack of staff. Taken care of and staff was pleasent

I accidentally left my wallet in the car. I have been unable to get in contact with drop off location, it goes straight to VM. I left multiple messages with no one calling back.

The cost of my rental was ridiculous. The agent was very nice. The car was very clean but uncomfortable seats.

Cancelled the reservation 2 hours before I was supposed to pick the car up. Gave no other alternatives causing me to miss my trip

My original prepaid reservation was unable to be fulfilled due to low inventory. The counter agent at that location told me to check back the day of my departure to see if any cars had come in. I tried calling three times and no answer. This forced me to travel to another location to secure a rental. First I was told I need to call the corporate support center to have my reservation pick up location changed. The representative quoted me a price four times as high as my original pre paid reservation. I asked to speak to the supervisor and was put on hold for nearly ten minutes before the support center ended the call without solving my issue. The counter agent at the new location was helpful and suggested I create a new reservation to ensure I get a car before they run out. That rental charge was still more than double what my original prepaid reservation was. I am still waiting for a full refund for my original reservation and I believe Hertz should honor my original paid fee and adjust the charges. Also, I received a fraud alert from my bank saying Hertz was trying to process a $100 charge but I do not know what for because I still have not received a final receipt which I was told would be emailed to me when I returned the car.

Frustrating pick up. Had a Tesla reserved for me but the battery was only 22%. Spent another 45 minutes trying to get a different car. They charged an additional $15 per day for changing cars.

Charged me an extra $60 for them to fill the car with gas when I returned it full. Confirmed full by attendant on return, and listed as full on the receipt. Had to make two phone calls to get it corrected

The type of car that i reserved wasn’t available, so i had to settle for something smaller. Took 45 minutes even though I was the 2nd person in line because Budget had no one at their desk for about 15 minutes. Wouldn’t use them or kayak again

pickup at O Hare was just fine and friendly. However we were substantially overcharged, the rate was not billed as promised and the lot worker at Milwaukee was cold and obviously did not enter the return correctly. Now I have to waste more time trying to get money back from Budget, what a hassle. Terrible overall experience due to not honoring the reserved rate on Kayak. F-.

Cost of sat nav was hideous

Had to wait over an hour in line to pick up the car at O’Hare and the customer service was so slow. I would not recommend.

Upgraded me to a new Expedition Max for very few extra dollars!

My flight was delayed, and I arrived at the dollar counter, just after they had closed. There was a lady still behind the counter, who informed me that because I had not arrived within two hours of the predetermined time they had rented my vehicle to someone else. How is this practice even legal being that I had already paid for it? I was forced to take rideshare to my destination and then back again the next day at an expense of more than $120. I am quite sure that I had pre-purchased insurance but dollar could not confirm this so I paid for insurance that I didn’t need , my total charge at the counter was an additional $124.22. The type of vehicle I had requested was not available so I had to settle for what they had. There were four shirts laying on the back seat, so I find it difficult to believe the vehicle had been cleaned , I think that the previous customer had just left it clean. Please let me know how to get a refund.

Overall the rental car was in good condition and they had the size/type I reserved, however it took 2 HOURS just to get the keys to the car. The line was out the door and they had 2-3 agents working at a glacial pace to check in 300 or so guests. This severally impacted my day as we ran into rush hour traffic following this long wait. I’m not sure that I’d ever rent from them again given how long it took to actually get the keys to the rental and get going. At minimum, they could’ve notified me that I should expect such a long wait. I’ve never experienced this in my life and I rent cars monthly for business.

We couldn't rent a car before they were closed