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Pickup was an absolute nightmare. 25 people at least waiting for their car rental at Hertz. Initially told 30 minutes… it took over 2 hours. I will never rent from Hertz again.

I am a Hertz Gold member but, by booking through Kayak, they didn't give me any amenities. I waited 30 minutes for my dar in BWI.

Bad customer service

Once I got to Enterprise- I was told that they don’t have the reservation in there system. Because I had a snapshot the manager honored the agreement. I had to sit there for hours while they fixed Kayak’s mistake.

Great team down there. .bob

The car had light on that said bring to deader for service. The person checking me in overcharged us for the second passenger and then when I returned the car the person checking us in ran my credit card without asking, thereby overcharging me. They said their manage could fix it but manager wasn’t around. Because they ran my car, I could not update my name or email in the system, which were both wrong, and I was told to do it next time I rent with them. There won’t be a next time…

I booked this car through your website but you guys contacted it through Priceline. Priceline changed the location from the Airport location to a location 30 minutes away. I had to pay more to book a car last minute at the airport.

The woman behind the counter was horrible. Genuinely the rudest woman I’ve ever met and I consistently work in war zones. Fire her.

No one at the counter for 10minutes upon my arrival. The budget desk was located inside a hotsl which means vehicles are in a garage. He filled out the “damage” card at the front desk this not inspecting the vehicle. I gave the vehicle a look about, but as I stated, it’s a very dim garage with the car backed into the stall to where I can barely put my luggage in the trunk. I stopped at a gas station about an hour after having the car to find there was damage to the center of the rear bumper. I called budget and was told, “ it will be okay because the damage was previously reported so it will not reflect upon my 24hr’s with this vehicle. Upon dropping the vehicle at a separate location, there was absolutely NO ONE to accept the transfer on vehicle back into the custody of budget. Instead, there was a sign that read, “please leave the keys in the vehicle.” Myself and another woman customer was concerned as to if the vehicles would be safe. We decided to leave after approximately 15 minutes of no budget employees showing up to the drop off area.

Car rental crew could not find car assigned to us. Gave us a substitute car that was not clean and smelled of cigarettes.

I eventually got a car and the staff was doing their best.

The place we were told to pick up our car was a damaged, closed building and we were stranded without a car. Support could not help us and we had to scramble to rent from another agency. Truly awful experience!

I thought this location was accessible via BWI Rental Car Bus Shuttle, but it is not. Its a 40 min drive into Baltimore. Very far. Pros: Staff is incredibly kind and thorough. Car I rented was in great shape, clean and Drop off was smooth also. Overall 4 Stars from me. Only reason why not a 5 is because of the distance and lack of transparency on Kayak's website about that.

Make sure you double and triple check the location. I had to shuttle to one location only to find out it was the wrong location then had to Uber to another location 40 minutes away. Then had to pay a hefty fee to change the drop off location closer to the airport. It actually took me longer to rent my car than it took me to fly to my destination. Had to have so much paperwork to even rent the car...never again!