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No line, fast shuttle to and from airport, helpful and kind staff

I would use again very efficient

Staff was great at pickup and delivery. Vehicle was very basic with no frills. Inside windshield was dirty. price was high.

Instructions on features of your new cars like a cheat sheet.

Car reaked of smoke and in addition after returning it they tried to claim I damaged the vehicle, which I did not. Really poor experience.

The staff were extremely friendly and helpful. Cant think of anything negative to say.

No need to buy extra insurance

1 hour waiting for my car, 5 desks of 14 staffed ... never again

Wait at airport for shuttle bus was very long, as was the wait at the counter to pick up car. Staff were friendly, but agency appeared to be under resourced.

Easy affordable experience look forward to renting from budget in the future

Long line to pick up by they were professional and handled it well.

The line for pick up was too much! They need more people working during spring break

Expect to wait in a long line to pick up your vehicle. They will likely try to upcharge you. Our car needed the tires filled and the key had low battery.

Overcharged at the rental place because they didn't have awd

The customer service was horrible .. no one wanted to help me I asked two people to help me .. both of them told me they were busy and to go find some one else .. I stood there and waited for 15 min .. when the next shuttle came around .. the lady said I can help who’s next. I immediately said something to her and she said , I was busy at the time is there no one there to help you I said no . Still no one helped me .. eventually some one showed up to help me… i told him what happened he just looked at me. So I said ok im going to just let it go. Then they gave me my car , the Car gas tank wasn’t on full and it smelled like smoke , cigarettes . I pulled up to the exit and I told the employee hey this gas tank isn’t on full and the car smells like smoke . He said I will note it that the car smells like smoke and the gas tank you can bring it back on this . i bring the car back , the clerk tells me to leave the keys in the car shuttle would be over there . I get in the shuttle and I goto board my plane . As I’m boarding I checked my email. And i got my receipt . They CHARGED ME A SMOKING FEE FOR $400! … Messing up my credit card and I’m pretty sure it’s going to mess with my credit score . This place is a nightmare . It’s poorly ran and it looks like they hire any one to work there .. the rate was $35 a day and it def shows why

Hertz reservation was messed up, and the local staff could not update it. International help support was barely competent. “Upgrade” to the type of car I had reserved was incredibly expensive. Finally, the car had broken windshield wipers, a 60% full gas tank, a tire pressure warning and summer tires despite being rented in Denver. In all of this, their local and international staff was spectacularly unhelpful. Given the above, I expect Hertz will try to charge me an extra several hundred dollars for some imagined issue with the car - they have not yet sent a receipt.

Customer experience was terrific!! Drop off was quick and seamless.

Car was scheduled for pickup at noon; however when we arrived 5 minutes late the attendant yelled through the glass door that they were closed (close noon on Saturday) and to come back Monday. When we came back Monday at 9 they had no cars. A total debacle