Cheap Car Rentals in DIA - Denver International Airport, Denver

I liked the ease of picking up the car, the thoughtful shuttle to and from the airport, and the gas mileage of the car. Regarding being able to reach someone who worked at the local Enterprise rental, that was really difficult. I needed to ask about how they handled local toll billing and I was unable to talk to anyone even in our country. When I finally was directed, after two unsuccessful attempts, as to how to reach the specific location, I only got their answering machine. It would have been helpful to talk to someone from the specific branch in order to know how they charge for local tolls, as they are all electronic and I couldn't pay for them with cash. It took me an hour to finally find the information on my own on the Enterprise website. I had other questions, too, and the process was difficult.

Very accommodating when we needed to change vehicle sizes

Efficient pick up & drop off., Car smelled like cigarette smoke. Noticed it initially but realized it was bad when I opened the back of SUV and was strong odor plus lingered the entire week I had the car.

BE CAREFUL WITH SIXT. Their business model seems to be to provide good cars and then sting you for the slightest scratch. We were charged an additional $1,300 for a scratch on the front bumper that we had no knowledge of. The whole process was run after the drop off and we had no recourse. They have a contract and your credit card details and they can charge whatever they want. I’m absolutely certain that they did not repair this damage and I am not certain it was us that caused it.

Easy fast check in. Great car.

Great experience and price was cheapest for SUV

The car itself was fine. That said, some issues need to be addressed. Pickup and drop off we’re both areas that need improvement. Wait times for long lines to pickup could be solved with adding employees. There were literally two people checking customers in with a line going almost out the door. It took an unacceptable amount of time to reach the counter. Even when a third employee arrived, it wasn’t enough, but it helped. If there were more staff it would have allowed the staff to be more helpful while checking customers in and GUIDING them to their vehicle. The staff were polite, they just didn’t have enough time to do their job because of the long line. This led to confusion on how to pick cars up after checking in. Many customers were unsure of how to get their car after checking in and just standing around as they were not informed properly of how to get to and in their vehicles. On the return end it was just as chaotic. No signage for drop off or instructions of how to leave/exit the vehicle. No staff directing the drop-off process and people were literally pulling in and just abandoning their cars, and dragging their luggage to the bus shuttle station to head towards the terminal. Signs that say, ‘park and leave car here with key on the dashboard’ would be immensely helpful. Also, spacing some garbage cans around car drop-off spots would also be a cheap and easy way to help customers leave their vehicles in good shape for the staff to turn the cars around for use again. Any garbage cans were a very long walk from the area where people were leaving vehicles. Again, no staff were directing you how to drop off and return the car. The staff you could locate and interact with were helpful and polite. Providing more staff would solve almost every issue (signage & garbage cans are also cheap fixes). There is no way that Budget is unaware of these issues and needs “feedback” to gain awareness of them. The car met expectations but getting and dropping it off (which is really the rental experience) did not.

friendly check in-clean care--satisfied

Many more fees were added to the rental adter booking with kayak. Kayak is a tourist trap.

There customer service was the worst they kick us out because they close at 1am and our plane was late, we had to go to Bufget to get a car. Never again will I use kayak

At the pickup the sales reps were more interested in watching Denver Broncos foootball on their phone and upselling me on things I didn't need than answering the question I asked about what cars in the class I reserved were available or the price difference between the car they wanted me to take vs. The car I had reserved. Their attitude was not rude but genuinely indifferent, since they were distracted with the football game.

Floor mats have not been moved to cleN for some time

Expect to wait in a long line to pick up your vehicle. They will likely try to upcharge you. Our car needed the tires filled and the key had low battery.

Overcharged at the rental place because they didn't have awd

I wish rental car companies would not encourage their employees to engage tired travellers with relentless upselling based on fear mongering. Usually it is for unnecessary insurance. In CO, it is the Chain Law, which requires chains in a heavy snowstorm - regardless of the car - and chains are not permitted by the rental company. Their solutuon is to push for a vastly more expensive SUV that has AWD but still would nkt satisfy the Chain Law. Why not just put snow tires on rental cars for people who are primarily coming ro CO to ski? There is always a line at the rental counter and the upselling may add profit for the rental company, but it makes a simple check in and pick up experience much longer and more frustrating for all customers. It is also disingenous and misleading. People on vacation want to relax and be on their way, not argue with rental employees who have clearly been trained to extend rather than shorten the rental process.