I liked that they didn’t take money beforehand
We ended up never picking up our rental. We spoke to several people trying to receive a shuttle to the rental location, because the reservation email we had specifically said they were available as long as we called to ask for one. We were told that was impossible, the best they could do was extend our reservation window out an hour and wait for us. Not wanting to pay $50 for a cab we just made a new reservation with a different company, who came and got us in two minutes and had our fresh clean car to us ten minutes after that. We never picked up our rental.