Angel was rude, lied and said convertible mustang was cheaper than hard top mustang. Wouldn't give me a discount stating "he was doing me a favor offering me a hard top at the same price as the convertible. Then walked off without a word once he THOUGHT I was recording his rude, uncompromising behavior. The ln the manager Raul, proceeded to convince me the damage on the car would not be affected by driving conditions, said he would take a video/picture of the broken part of the bumper, right before he was about to take the video he got a call. He proceeded to stay in the call approximately 10 minutes , when all parties new I was pressed for time due to a funeral I was due to attend. They printed up my paper work at 10:19am, after haggling with me over not having my convertible at their site. From 10:19 a.m. it took an additional 20 minutes to do the walk around I did not pull out of their drive until 10:40. up on bringing the car back I return the car at 11:00 thinking that I would be given a 30 minute leeway before being charged an hour. When I got into the office on a Sunday there was an personnel that simply wanted me to drop the key and leave, my gut was telling me to ask him to print up a final receipt, as I am walking away I see that the man had charged me an additional $71 plus tax totaling $94. When I return to ask what the charge was for he stated that I went over because my original reservation was for 10:00 a.m. and since it was 11:05 I went over the time. He then stayed at that he could not do any changes unless I showed him a video with a timestamp, his impatient made me nervous uncomfortable and afraid that they would charge me more since they were due to close soon, and we're trying to rush me off. I since found a complaint with Avis who assisted me promptly, thank you phone agent Lorenzo for looking out for me.I knew before taking the car that something did not feel right in my spirit I even said that twice to each personnel. This is the most rudest customer service I have ever experienced in my 42 years of living