It’s an outstanding location to rent a car Andy Apple white is a outstanding manager that’s cares about customer service the car was clean the process was easy and everyone’s attitude were friendly I will rent from them again
The car was filthy. The driver-side window didn't work; it kept going down and would not let you close it without trying to raise it multiple times. The car wasn't ready for pickup. We had to wait 6 hours before we could get a filthy car with less than a quarter of a tank.
i booked a van with enterprise through Kayak on my family vacation. when i get there, not only did they not have the 15 passenger van i booked. they had nothing so my family and i were running silly trying to find something else. HORRIBLE.
My reservation was confirmed but when I got to the AVIS location no cars were available. Clerk was not useful in finding another location that had a car available.
We were charged much more than what we booked for because of the wrong location.
I expected a ford transit but got a chevy express. the express is a little taller and a bit more difficult for seniors to enter. It drove fine and was not a major issue. overall an excellent value for the week
Pick up location was not correct - could have been clearer.
The agent was extremely unfamiliar with car features and gave inaccurate details with little interest in being of concern for my inquiry about the car features. He should have education on what features are truly in the cars
The car was very nice. They even upgraded me when I had to return the car because of a tire issue (no fault of theirs). Treated very well.
Hertz called ans canceled because they ran out of cars.
The washer fluid was empty and the cap missing. This became an issue driving 2000+ miles.
The manager was very helpful but it was unfortunate we had to involve the manager.
Not given a hard time about prepaying for a car and telling me there were not cars to rent and that prepaying with Hertz was pointless. This was a quote from the front desk individual.
Friendly Staff. Easy drop-off. Good price.
the car was fine and the drop off experience was fine
The location in Denver where I was supposed to pick up my car called me the morning of pickup and left a voicemail saying simply "We don't have your car. Goodbye." After several frantic phone calls, they managed to arrange another car for me but it was very stressful.
Please give drop off instructions for when location is closed. I was pretty freaked out when I drove back to return the car to a closed location without any heads up. There were no written instructions on the materials I was given either.