Find 4x4 Hire in St. Louis

The turn in experience was horrible. The store closed a few minutes early and then when we called hertz they said we couldn’t control when the store closes and when I asked if I could drop off at a different location they told me it would be $500 and if I turned it into the store it would be $300…because they closed early !?!?!? If this is not resolved I will never rent from hertz again. Probably the worst possible customer service from any car company ever.

I was expecting my car to be at the airport because that's what I put in the search criteria. When I got there they informed me the Hertz location was actually 20+ miles away so I had to spend an additional $100 in cab fares. The airport Hertz said I could tell them I wanted to return the car at the airport and that they would reimburse my cab expenses. When I got to the other Hertz location I was told I had to return it there and they couldn't adjust my bill because it was pre-paid. The Hertz guy said the car had 5/8th of a tank of gas (which it did) and to return it with the same amount of gas. I was returning the car with 3/4th tank of gas until I got out the rental contract from the glove compartment to put it and keys in drop box (location was closed on Sunday) and I noticed that they indicated it was full when I got it. Rather than have them charge me $9.99/gallon I went ahead and spent another $15 to fill it up. I wrote a note on the paperwork saying I would dispute the rental charge with my credit card company if they don't refund me $15 to my MasterCard.

Everything was perfect until I got phone calls saying I was overdue on returning my rental. I had dropped the car off in a local lot and put the key in the drop box prior to the due time on Monday, 9/5/22, the phone calls started on Wednesday. Still no emailed receipt from Hertz. Will never rent from them again. Saw online this has happened hundreds of times. Kayak should reconsider partnering with Hertz.

I stood at the counter for almost an hour they needed some type of verification that I was me they needed to determine the bill etc. bad experience. At the other end they charged me for an extra hour which was $96. I did not have the car over 24 hours they did not consider the time change. It was a bad experience all around

The staff was nice. My first issue is maybe more with kayak. The price I rented the car for is not the price I paid when I got there, it was more. About $100 more. I've unfortunately had to rent with plenty of different companies lately and none of the others were like that and I always rent thru a 3rd party. Anyway I appreciated the fact that they were willing to accommodate my request for the type of car I didn't want but they picked the car and it was filthy and smelled terrible. Previously I've been able to pick the car and they were all clean at the least. The drop off was easy tho.

The car smelled of cigarettes and the cleaning it received prior to pickup left the windows difficult to see out of.

We wanted a Tahoe, they gave us a 15 passanger dirty van. There was nobs missing or broken, large rips in the seats, crusted buggers all over the passanger side visor, and the driverside 2nd row vents. There was no spare tire. When we asked to change to a smaller vehicle the attendant stated the crack windshield was not ok to rent...when we returned they said he lied and they where rented. The return attendant was rude, and said rudly after hearing our complaint "well what do you want me to do about it". We will stick with Avis from now on.

We had to cancel our reservation at the last minute and it was an easy process, no hassle at all!

Thank you

Nothing was good. Bad rental policies

No directions nor signs for where to go for the offsite shuttle pickup

Offered an upgraded model, but it appeared to be an older model. The vehicle also smelled of heavy smoke. I normally would have refused rental, but vehicles were limited during this time and everything was sold out. However, the customer service was excellent - friendly and willing to help.

There was a hidden cost and a clear cheating. In the meantime, they did not return the balance back and they tried to withdraw the money twice after I have delivered the car

Long line and wait for car

The car itself was ok. Not cleaned very well, but pretty comfortable and good gas mileage. However, the pick up in St. Louis at the airport was one of my worst customer service experiences ever. It was incredibly slow and inefficient. The employees did not care one way or another if they got customers out of there or not. We waited over an hour for a car and didn’t get the car we reserved. Only because we kept asking did we end up leaving when we did. I could go on, but it will just be more negative critiques.