Poor service once car had mechanical issues. Horrible service at tool free number. And I was overcharged!
The service was really great.
I reserved a small sedan, and we got an SUV which we loved. All staff members that we worked with were very helpful.
No negative comments
They were closed but until you pay to street park in a busy downtown area, and walk all the way to the building to go in, you had no way to know to use a garage for drop off located right across the street. Even Hertz customer service didn't know about this garage. In basement of hotel so also hard to locate. Could have sign outside for convenience or tell people which garage to drop off in. Have to wait four days until they reopen to make sure everything's ok with check in. Anything could happen in a garage to the car in four days. Bad drop off process.
I walked in a few minutes after closing (didn’t realize it closed at 6) and the team there was kind and willing to accommodate me. They worked quickly to get me a rental and were friendly the whole time.
The car smelled like cigarettes
Pick up and dropoff was good.
Car was not ready when promised even though I called before going to pick up the car. I was told that it was ready and when I arrived it wasn't at the location. I had to return.
There was a hidden cost and a clear cheating. In the meantime, they did not return the balance back and they tried to withdraw the money twice after I have delivered the car
The pick up spot in St. Louis was awesome - super accommodating and quick. Drop off in Omaha took 5 minutes tops. A stress free rental for a stress free trip!
Reserved a small car. When I showed up at my reserved pickup time the office was closed despite the posted hours saying they should be open. When I called the next day, they told me that they only had one car on the lot and it was a ford f150 and didn’t seem to have any idea about my reservation.
Car condition. No suggestions. Thank.
Our minivan was given away, they gave us an suv that was too small for my family, it had no gas, was not cleaned and smelled like smoke. Front desk was no help.
Could have been better by actually having a car for me. Avis ran me around saying I didn’t pass a soft credit check. I got my bank on the phone because there is no way I wouldn’t pass. Avis could not tell me why or what they were checking for. I tried to rebook-they had NO CARS IN THE AREA
The owner, Brenda Williamson, was arrogant, rude, condescending, a cheat, a swindler, and names I can't mention on here. Please don't give this location your money!
I never got the rental reserved because location didn't have the vehicle and when they finally got the reserved vehicle, the price wasn't honored and price doubled. I think I'd Kayak, Priceline should verify the companies will honor coupons because I was told that's the reason price wasn't honored.
I booked a convertible only to find out they don’t have any. Didn’t have any luxury or premium Cars anywhere in stlouis either. Why was i allowed to book that and ended up with a Kia for 10 days. Worst city I’ve traveled to.
Spent 2 hours trying to get the Full-Size pick-up truck and driving around St. Louis. Was sent from the Olive Street location to the STL airport location to pick up the rental as they said they were not going to receive it from the airport location but I could go to the airport to pick it up. Arriving at the airport location they never did anything like that and they could not honor my rental reservation. Called back to the Olive location and was told that they do that all the time as that is where their inventory comes from. Worst experience and a waste of my time. Left without the rental as we needed the full size pick up truck I rented to move a few item to college for my daughter.
Friendly staff fast service
The van could have been better the steering wheel was hard to steer and turn, drove weird and the car did not have Bluetooth
1 out of 2
Budget Locations in Walnut Park
215 North Meramec Avenue
+1 314 721 1308
2925 Olive Street
+1 314 534 9286
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