No hidden charges, they had a VERY good attitude which I unfortunately had 2 bad experiences prior with 2 separate rental companies. Very refreshing to have such good staff. They didn’t force insurance on me. And they offered to drop me off after dropping off my rental. Very satisfied.
Nothing. It was all good.
It was fast and easy and the pricing was reasonable!
We were initially quoted $38 for the rental and ended up paying $166.03
Granada Hills CA branch has one angle her name is Carissa I had compact small carshe did not have any and she upgrade me to Truck I was thinking to mo ve some stuff around house and I did it she is absolutely one of the BEST I work in ship and rent all the time but this time was really GREAT I will not buy any car because of this place treat me like my own family Ahmet /Engineer
Fast courteous service. Great price. I did porchase their insurance it had better coverage.
Don't by rental car from Kayak it's a third party vendor with little Coverage. so we cancelled that coverage and got bumper to bumper with enterprise for a few dollars more.
Staff was friendly, but overworked. The car I reserved was available, which I appreciated.
There was a long line and only one person working at the desk. The car smelled like mildew pretty strongly. There was a cleanliness seal on the car, but the person who recorded the condition of the car got inside to pull it forward, defeating the purpose of the seal.
Car was not clean when picked up. Had less than a half tank of gas. Google says business opens at 8 but we had to wait until 9 before anybody showed up for drop off.
The staff saved us from the nightmare that Kayak set up. They knowingly deceive customers by making them believe they are renting at LAX and we were instead in Van Nuys. This happens several times a day and staff is very upset because they feel it is a bad reflection on Hertz. Cannot get $ back.
Hertz staff kindly worked with us and saved the mess Kayak created. Hertz - you need to remove your company from this Kayak website - ask your wonderful staff!
Easy pick-up process, they didn't have the car we reserved but they upgraded us so it was fine by me. It was a local rental for a couple of days. Didn't experience any problems with the car whatsoever. Staff was courteous. Overall smooth process.
Overall price was pretty good considering my rental trip and time.
Pickup location was lackluster at best. Long wait, understaffed, and when I finally got my car it hadn't been cleaned from the last customer's trip.
The car itself was fine.
poor customer service, waited an hour to get the car. there were at least a dozen other people that came in while I was their and they had no cars for them even though they had reservations. The staff was slow and they were terrible communicators, and the car was dirty. I feel lucky that I even got the car. Never again, the little bit I saved was offset by the wait to get the car, and return it.
There was not a car available even though you confirmed it. I had to rent a car through Enterprise. I would not use your website again.
The location was 28 miles from where I had asked for a pick up. So I could not use it.
1 out of 2
Budget Locations in Sylmar
9545 Reseda Boulevard Unit 5
+1 818 576 9590
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