Cheap Car Rentals in West Los Angeles, Los Angeles

Went to drop car off at pickup location on reservation and they were closed with no drop box. They tried to make me drive across town to airport to drop it off, horrible customer service.

The location didn't have our car so we had to drive to a second location to get it after they tried to have us leave in a 5 seater not the 7 seat car we reserved. Without so much as a word or an apology. A horrendous two hour experience.

Rental car agency was closed on Saturday so we could not pick up our car. It was impossible to get in touch with the actual agency where we had to do the pick-up. The service line was a disaster so we ended up wasting two entire days of our trip! On top of everything when the agent re-did our contract and applied the weekly rate, she did NOT say the rate would not apply if we returned the car earlier, which we obviously had to because it was time to leave. The store manager was the least courteous person I have ever met; he was rude, obnoxious and had no sense whatsover about customer service (I come from the travel industry). This rental ruined our entire vacation. We had to pay a higher amount than contracted for 3 days less! I will NEVER book Hertz again in my life... too bad, we've always been customers.

My only issue was that initially I didnt realize I would have to take a LYFT or UBER to get to the Midway on Sepulveda.

Service and car were fabulous. I highly recommend this company.

I booked online got there no cars available wanted me to go to Hollywood at 5pm from downtown LA customer service was horrible never will rent thru them a waste of time in gas ⛽️ driving

I booked it online through kayak. I went to the Avis location and as soon as I got there I spoke with the Avis rep, he said right away that there’s no cars at all and there’s nothing he could do for me. This left me in a bad spot because now I’m there with all my luggage and no car. I had to call an Uber to a different Avis location. I spoke with an Avis person on the phone and she said she’d transfer my reservation to the other Avis location. When I got to the other Avis location they had no idea what I was talking about and couldn’t find my reservation. They ended up giving me a mini van when I had reserved a pick up truck

Real good ride and great pick-up/drop-off experience. Would rent again!

I asked for compact and they only had 1 car available which was a Kia soul. The car itself was dirty on the inside with lots of cosmetic damage on the outside. There were finger prints all over the back mirror. And my car smelled so strongly of cigarette smoke. I didn't change cars because I had a family emergency and also I'm sure they wouldn't have changed it since they said that was the last car. The man at the counter was nice though.