Rental car agency was closed on Saturday so we could not pick up our car. It was impossible to get in touch with the actual agency where we had to do the pick-up. The service line was a disaster so we ended up wasting two entire days of our trip! On top of everything when the agent re-did our contract and applied the weekly rate, she did NOT say the rate would not apply if we returned the car earlier, which we obviously had to because it was time to leave. The store manager was the least courteous person I have ever met; he was rude, obnoxious and had no sense whatsover about customer service (I come from the travel industry). This rental ruined our entire vacation. We had to pay a higher amount than contracted for 3 days less! I will NEVER book Hertz again in my life... too bad, we've always been customers.