I loved the patience that Charles showed in assisting my irate hubby --who expected a compact car when there were only SUVs. We were quoted a price of 118.00 for the wk on a compact and we had to leave with a 94.00 dollar a day Kia Sorrento. He was the star-- he kept his cool as he tried to help us as much as he possibly could. He exhibited true grace. Glendale Avis/Budget.
We were quoted a price of 118.00 for the wk on a compact and we had to leave with a 94.00 dollar a day Kia Sorrento. Usually when there is no car available in the reservation the price stays the same and the car rental company takes the hit for not having the car in the class requested. Didn't think it was our fault there were no cars. Customer service was on par but company policy did not meet a gold standard.