The car was filthy! Not disinfected at all, not cleaned at all! The car had a thick layer of dust on all surfaces, dog footprints on the the floor covers, chocolate ( we are hoping) on the doors, handprints and just overall dirty...this during raging Covid cases in LA.
Obviously, sticking to the "Hertz Gold Standard of Cleaning" or just cleaning the car as expected.
A simple process made easy. It has better choice of cars and the price is lowest in the market. More importantly, Hertz care about the customers and listen to their concerns.
Wish they had a closer dealer near me.
great car for what I needed, easy to pick up
office closed from noon to 1, which is when I came to return it; there was a sign but I didn't notice it when I picked up the car, and just expected the office to be open during normal business hours
Nothing about the experience was good.
I reserved a large SUV. I received a few hours before I was to pick up the car that they didn't have a car for me. They didn't seem to care and acted as if it wasn't their fault. Last minute I was given a minivan. On top of not getting the car I reserved AND PAID FOR, I was charged about extra $300 for I don't know what. Never again will I rent a car from them.
The car was clean.
When I arrived to pick up my rental the Hertz employee informed me that my reservation had been cancelled because I showed up late. I have never had that experience before but she told me I could come back in 30 minutes and see if there would be leftover cars I could rent out. I asked her what would happen if there were no more cars and she said that since my reservation was canceled, there wasn’t anything else she could do. This sounded incredibly fishy to me so I called Hertz corporate customer service and the representative told me that all Hertz employees honors reservations for 24 hours. The representative called the Woodland Hills branch to sort it out and when I walked back to the counter the woman rented me out a car immediately. First of all super shady business, the employee’s lies nearly ruined my long planned road trip. Second she was not even apologetic for delaying my time. I really couldn’t get over the way she straight up lied to my face. Super unprofessional and mean.
This was a classic bait and switch. We arrived: The driver's license for my fellow traveler was expired, so I came to the desk less than 8 minutes later (even though I did not want to drive) and, having no choice, booked the car again online (which showed available both online and was said to be available when we first arrived) and was told that within that 8 minutes only a mini-van that cost more than twice the price was now available. I was also told that all other dealers were likely sold out, because of high-demand and this was likely my only choice. I drove down that street and had an array of cars available to me at Budget Rent-A-Car without any of these bait and switch tactics. This is not a good way to do business and is nothing but bait and switch. I will never be going to this location again and suggest that Kayak end its relationship with this company which clearly has a whole host of similar complaints from other unhappy customers.
Enterprise Woodland Hills gave us a car that smelled like Marijuana. A joint fell from the visor when I tried to use the mirror in front of my teenage kids. Manager Tony apologized and put us in an Infinity. Our kayak rate for this reservation was $27.50 per day. Now they are charge $44 per d
Car cleanness and the Entperise is trying to Charge more money than our reservation rate at time of return. Very disappointed in management Tony and new guy name Corkee
Got hard time at drop off, almost missed flights, looks like they plan to send claim to my insurance. This is all because girl didn’t mark the damage on the contract when giving me a car.
Friendly, smiling, efficient, inexpensive. I can't praise the wonderful experience enough.