Car is brand new and clean. Reliable car provided that made my driving trip easy.
We got talked into unlimited insurance which doubled the price. Probably worth it for me since driving in England was a challenge but twice as much cost was a shock. Ouch
I was very impressed at the service I received from the receptionist at Heathrow T5. I had made a wrong reservation and had little time to get another car at Heathrow. I went there in a hurry not realising that I needed other documents apart from my driving license and credit cards. I was initially upset but she calmly explained things and helped me retrieve all the documents I needed. As the trip was to attend my daughter's graduation next morning 100 miles away it would have been a disaster for the family without her help. She's a credit to the company.
Easy pickup and return - no hassle Reasonable price Comfort Friendly staff
car was limited to a maximum speed, assuming it was a default setting from the manufacturer as they weren't aware of it
The whole experience was excellent. I dealt with Peter, manager of the Tower Bridge, London branch. The service was thorough, informative, friendly and professional. The car itself was clean and performed really well. I'll definitely be using Enterprise and the Tower Bridge branch inparticular again.
The local office at Putney Bridge (London) was efficient, clearly explained how to drop off the car after office hours and gave us a clean and comfortable vehicle. It was a great, smooth experience overall.