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Lovely experience from pick up to drop off

Did not realise that booking through Kayak meant no insurance whatsoever. This doubled the cost! No contact from Hertz prior to pick up. Sketchy information about what was covered. Nil paperwork bar a receipt.

All good but the car was very dirty on the outside as it looks like it had rained and there was dust all over the car. Beautiful inside though

Upgrade to a crossland. Loved it.

Trading Fraudulently.

On pick up we found scrapes on the car that weren’t marked on the paperwork so got them to correct it. Agreement was for 100 miles per day this was changed to just 71 miles. Very disappointed. Checking the car back in was very quick and trouble free.

Drop off was less organised than other rental companies we use. Pick up was great.

Pick up is in dark underground garage at LHR. Staff do not accompany customers to mark paperwork with existing damage to vehicle or help with controls on vehicle. Telephone assistance, very difficult to reach a live person to address concerns after pickup. World wide Sixt computer system was down for over two days and email assistance was delayed. Usual problems communicating with a live person when I was eventually able to talk to someone in English as it was not their first language. Insurance is very expensive at the counter at pickup. Be sure to buy online with rental prior to pickup. Good luck!

I should have known better. When picking up the vehicle, I was handed a vehicle damage report that literally listed dozens of minor scratches on the vehicle. I couldn't actually see any of these on the car but decided to overlook that. Then, upon returning the vehicle, I was charged a significant amount of money for a very minor scratch on the hubcap, far in excess of what it would have taken to replace the entire hubcap, and certainly not warranted for the minor scratch present. Also, the pickup location is very difficult to find, and the drop-off is equally difficult, as you have to ignore the customary signs pointing to rental car returns at the airport.

Nothing really all quite professional

Taking the Delivery was really pathetic and the staff was really rude. Drop in facilities was super easy efficient and comfortable.

Pick up and drop off were easy. Upgrade to GPS was good.

When picking the vehicle up there was a lot of pressure to pay for extra insurance. Perhaps they should make people aware of this at the time of booking. This was necessary as I demonstrated I had the excess covered. This did not stop them scrutinizing my documents. Returning the vehicle was trouble free. The guy who checked the vehicle back in was called Mark and he couldn’t have been more helpful. Thank you Mark. Not sure why it takes up to 14 days to refund the somewhat excessive deposit of GBP 2,500! Green motion where quick to take the money but it seems not too keen to give it back!

Read the fine print in their contract before you book. I was denied a rental because of my occupation.