It was automatic like I paid for.
If I wanted a van, I would of paid for a van. The reason I used hertz was because they had a good deal on a smaller car which I wanted to drive the small roads of northern UK. When I picked up the car the worker didn't even mention that I was being given a minivan. I went back to him after I saw the car was a minivan and he said that there was nothing he could do. Very rude and dishonest service. The car also had garbage in it from the previous host.