Find SUV Rentals in Anchorage

Staff very helpful and pleasant when I had a question.

Costs are not fair or realistic!!

I did have to buy additional windshield washer fluid but was compensated for it. That time of year an extra bottle in the trunk would have helped. The service was excellent and friendly. The return crew was there early in the morning which helped make the flight.

Hari took above-and-beyond care of us; we felt like we were so spoiled! And, everything about our trip in Alaska was lovely because she helped us get organized in places to visit for food and in our wrap-up in dropping the car off with extra time and a different location! Amazing experience. <3

SUV was perfect for Alaska winter roads! Thanks!

They charged me extra for gas while I filled the tank full. Then I had to call the customer service to refund the extra.

Great service. Prices were high.

I felt rushed when picking up the car so I could not take detailed photos of the entire car before I left the lot for scratching or damage.

Check-in took a while, but everything else was great.

Hidden fees.

Some time after exiting the rental facility the check engine light for oil service needed came on which was frustrating given the amount of mileage we anticipated driving. The comfort of a Toyota 4Runner is average at best. The seats are very rigid and overall comfort significantly decreases the perceived value of renting it.

It was a complete disaster and the manager refused to chat with me.

I arrived Saturday around noon and there was only one person in line in front of me. I had a very friendly person at the counter. He did tell me they do not accept the 3rd party insurance I had purchased through Allianz but they took the name of my regular car insurance to use instead. This was fine for me but could be a problem for someone who doesn’t have car insurance back home. When I went to get my car instead of being a small Chevy spark hatchback I had reserved it was a ginormous SUV. I went back to the desk and they weren’t able to give me a small economy but they gave me a brand new 2022 Toyota RAV4 hybrid. I was in Alaska for the weekend but had rented a compact since it was what I could afford. It was great to have the RAV4. Upon return check out took about 1 minute and was easy. Overall, I had a decent experience and lucked out on the economy cars being overbooked :)

every aspect of the rental was very easy. thank you.

Good service. Keep it up.

Pick up counter service was terrible!!!!! One person on the desk took 1 1/2 hrs. to get car and I was 5th person in line with another 10-15 people in line behind me!!! Car was good all other services where acceptable.

Didn’t get what we ordered. Waited two hours to change to something we didn’t ordered. When drop off the cat the rental record were totally wrong with other renters name and credit card. Took a long time to fix that and still got charged more than what we agreed to at the end. Need to talk to someone when get back home to take care of this.

Everything great except that the type of vehicle we reserved (full size car) was not available when we arrived so a different vehicle (a small SUV) was substituted.

This is another example of the miscommunication that goes on here with the Kayak website!!!!!! I RENTED MY CAR THROUGH ENTERPRISE!!!!! YOU ARE ASKING ME TO GIVE A REVIEW FOR HERTZ CAR RENTAL!!!!!! REALLY

The agent that we worked with at the desk was friendly and did upsell us from a Chevy Spark to an VW Atlas SUV and did let us know that there would be a $60 price difference per day. We accepted that and accepted his initial final charge. He did NOT tell us the check out process with the car upon leaving the airport and no one was working at the booth for check out when we were leaving and we already were running late because the process took longer than it should have. The tank was only half full when we got the car and the car did not have America USB chargers for our phones (only micro USB). Again, had we known this, we would have not taken that car but again...there was no one working the booth and we had to be to our next appointment. Upon returning the car, the woman checking us is was not friendly or accommodating. Then, when we asked her for a copy of the checkout report after she told us "everything looks good, you are free to go" she let us know that someone would email us a copy along with a receipt. Well, we have not received a check in report or an itemized receipt and we were charged way more than we were had initially been told. We were already being price gouged for a three day car rental and now we have additional charges that we were not expecting. The whole process added stress to our trip and now is causing a massive headache after the fact.