Cheap Car Rentals in Northeast Raleigh, Raleigh

Booked my rental through Kayak and clearly labeled that I wanted pick up to be at the airport. Through the point of booking, it even asked for my flight information so I though I was good. When I got to the Hertz at the airport though, they said my car was at a different Hertz on the other side of town. So I had to Uber to that Hertz to get my car. Then had to drop off the car at that Hertz and Uber to the airport.

Customer service

They didn’t have a car available for my reservation so they gave me a giant cargo van

nothing The Avis rep from the location I reserved a car at 3 weeks prior called me at 6:05 pm the night before I was to pick up my car to tell em the location "had no cars". She said I would have to modify my reservation to pick up at another location. I tried the number she gave me and when i selected Modify Reservation from the menu I got an error message and then the call disconnected. I did this 3 times and then tried to call the original rep back and got no answer. Extremely frustrated, I called the customer service number back and chose make a reservation in hopes to speak to a human being. The agent and supervisor i spoke to connected me to a customer service rep named Juan in California who modified my reservation but couldn't 100% confirm a car was available because the location was already closed for the night. This meant I would be flying in to Raleigh North Carolina needing a car to complete the last 2 hours of my trip to another town without even knowing that I had a car available. I wound up canceling my reservation and my girlfriend had to take a day off work and change her schedule around so that she could come and pick me up and know that I was not stuck at the airport 2 hours away. Avis has incredibly poor customer service. It is unbelievable that a reservation can be made for a car and every single attempt to make sure that a car is available for a person is not made. Wiith multiple locations in a city, that agency should have done whatever it took to get a car to the location my reservation was scheduled. This experience was just awful.

One hour and ten min wait time to pick up the car.

The car that I was supposed to pick up was not available. The lady at front desk (who claims to be the manager) was rude and didn’t care. This is the worst experience and I will NEVER go back to this place for a car rental. I also told all the people in my group who were picking up the car with me what happened and none of them would ever go there!!