low hassle in getting a rental car. Good quality cars
4.0
Mediocre|Feb 2023
The counter has one employee so each contract takes 10 minutes. We stood in line for over an hour. The employee was efficient, but should have had help. There were 4 cars to choose from and we took a semi cleaned one because it's a car I'm considering purchasing in the future and want to see how it drives. The car is mechanically questionable and Hertz needs to stay on top of their fleet servicing. It caused unnecessary anxiety on the trip and even thought I should turn it in early. The car and the long wait left me never wanting to rent from Hertz again. The really bright spot is the airport shuttle driver, he is personable, engaging, kind, high spirits and enjoyed that part of the experience.
2.0
Poor|Nov 2022
The car was old, burned a lot of gas. Drove 10 miles and droped a quarter of the gas tank. I’m pretty sure it had some engine problem. Very expensive for a mediocre car. Never doing business with hertz again.
4.0
Mediocre|Sep 2022
Booked my rental through Kayak and clearly labeled that I wanted pick up to be at the airport. Through the point of booking, it even asked for my flight information so I though I was good. When I got to the Hertz at the airport though, they said my car was at a different Hertz on the other side of town. So I had to Uber to that Hertz to get my car. Then had to drop off the car at that Hertz and Uber to the airport.
8.0
Very Good|Sep 2022
Customer service
2.0
Poor|Jul 2022
They didn’t have a car available for my reservation so they gave me a giant cargo van
Generally the overall rental experience was really great. Only the price was far too much in my opinion (roughly USD 130.00 per day for 6 days). Apart from that I'd totally recommend it again
2.0
Poor|Mar 2022
The car was having a yellow light for low tire pressure and later on found that it has a leak. Later on the car has yellow light for oil change
1.9
Poor|Sep 2021
The reservation was for the S. Salisbury location in Raleigh. While in an Uber to pick up the car at 10am, the location called to say that they didn't have any cars. I was dropped off at the location and told to call the national reservation number. I called and the agent moved the reservation to Glenwood Avenue, Raleigh location, some 20 minutes away. I hailed another Uber and while in that ride, the location called to say they didn't have any cars. At the Glenwood location I called the national reservation number and they said to go to RDU airport another 20 minutes away. I finally got a car but not before I had to spend an extra $50 on Uber rides and wasting 2 hours of my time.
4.0
Mediocre|May 2021
Yes.
The vehicle did not handle well. I felt very uncomfortable driving the vehicle. When accelerating the vehicle moved in a Jenkins fashion. When taking left turns the vehicle pulled tremendously. And, when braking, it was not smooth in coming to a stop. I initially thought it was the type of vehicle but throughout the course of the week it became apparent that some of the issues were brought on by lack of maintenance on the vehicle. (On my way home from the rental site the service light came on stating that it wS past due for an oil change. ) The saying "You get what you pay for...) was very true in this case. I was very disappointed. :( Mary V Johnson
10.0
Wonderful|May 2021
Customer service was really friendly
6.8
Okay|Jul 2019
Staff was friendly and helpful and the process was simple
TOTAL DISASTER, THEY HAD NO CARS AVAILABLE, NO ANSWER, NO OPTION, FINALLY HAD TO UBER, ABSOLUTE LACK OF ACCOUNTABILITY, TERRIBLE SERVICE. SAME FOR KAYAK, NO WAY TO CONTACT THEM AND GET AN ANSWER. NEVER AGAIN KAYAK NEVER AGAIN ENTERPRISE
2.0
Poor|Oct 2022
Car was dirty and wreaked up marijuana. Good shook like it was going to blow off. No other cars available when I attempted to return it. Told I have to drive 40 mins to the next Enterprise. Received a whopping $30 discount
10.0
Wonderful|Sep 2022
Everything was perfect. We were in and out super quick and customer service was phenomenal. I would definitely reserve a vehicle with them again.
8.0
Very Good|May 2021
The car smell old
2.0
Poor|Mar 2021
Reservation & Confirmation was useless at check-in when I find there is no car available to rent.
Actually have a car to rent before confirmation of my reservation!
5.2
Fair|Oct 2020
Drop off was difficult and unclear. There was only a small sign saying that budget was closed and to return car to avis. this should have been told to me at the time of pickup to avoid complications catching my flight
they should have disclosed that they would not be "open" during my return hours and how to return the vehicle to prevent issues when trying to catch my flight after spending 30 minutes driving around the rental area and airport trying to figure it out for myself
Rude staff at Raleigh airport AVIS/ Busget. Gave me a crappy car even though I insisted I have a toddler and plan to drive over 12 hours to Canada. USD $315 was charged but they didn’t even bother checking my air pressure.
2.0
Poor|Apr 2022
I booked a 12-passenger van, confirmed the reservation the day before, and then showed up and they did not have any available and only had smaller vehicles. Absolutely awful experience that did not meet our needs. Exceptionally frustrating considering the extra effort I went through to confirm everything was ready the day before. Will not use again.
2.0
Poor|Mar 2022
After I agreed to insurance, the car rental company immediately call me to that the car is actually unavailable. Now I never use KAYAK because there are some double exist that the list of cars available is not updated frequently.
2.0
Poor|Feb 2022
They ran out of cars despite me having a reservation !!!
6.4
Okay|Jul 2019
I like how Avis stretched the definition of a "midsize" booking to include a Nissan Sentra. That's very creative.
Leave lots of extra time to drop a car at the Wilmington (NC) airport. You have to find a parking space, unload your belongings, walk into the airport, and wait at the rental counter. And all of that counts against your return time. If that makes you "late" to return your car, it's an extra $30-50.
Car was filthy. Didn't have time to request a different car so I eventually vacuumed car out myself. Outside was dirty as if it had been driven in a little bit of snow. Called avis 800 # to complained and only offered $20 off future rental.
1 out of 3
Avis Locations in Southeast Raleigh
2001 Wide Waters Pkwy, Suite L
+1 919 217 4316
421 South Salisbury Street
+1 919 839 5667
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