1.) The vehicle was very dirty. It had not been cleaned, vacuumed or anything. There were cigarette ashes all over and a cigarette butt on the driver's floor mat. Soda was spilled in the rear cargo area, etc. etc. 2.) There was only 1 employee working at the time of pick-up, so he could not inspect the vehicle with us. I had to take pictures and finally went back inside and insisted that he come outside, which he did. (I do not remember his name, but he was very good. In fact, he was the only good experience we had with this rental.) 3.) Florida license plates expired in June (06/22), I suffer from severe anxiety and had to drive an illegal vehicle on what was supposed to be a relaxing vacation. 4.) Vehicle needs front and rear brake pads and rotors. It nearly vibrated us out of the van when applying the brakes going down the mountain. I was actually afraid it was not going to stop a couple of times. 5.) This was my first rental with Avis and it was not a good one. 6.) I called Customer Service about the dirtiness and the expired tags, before I knew the brakes were shot. The customer Service representative agreed to refund me $100 from the Total. This refund has not yet hit my credit card account. 7.) In summary, I paid $404 to rent a dirty minivan with bad brakes that was illegal to drive on NC roads with expired tags. I fulfilled my contractual obligations, but Avis did not.