Cheap Car Rentals in Center West, Raleigh

Booked my rental through Kayak and clearly labeled that I wanted pick up to be at the airport. Through the point of booking, it even asked for my flight information so I though I was good. When I got to the Hertz at the airport though, they said my car was at a different Hertz on the other side of town. So I had to Uber to that Hertz to get my car. Then had to drop off the car at that Hertz and Uber to the airport.

Customer service

They didn’t have a car available for my reservation so they gave me a giant cargo van

Very hard to find location, and the first employee was incredibly unhelpful. Told us they only had mini vans when we could visibility see jeep car keys on the hook. When asked they finally gave us the jeep we booked. Took over an hour to get our car.

Rented us out a car that someone else was rented. Our car smelled like a dirty armpit. Very unorganized

Horrible experience at this location. I realize that this is not representative of Budget as a whole but this location was terrible. I would never go there again and I would highly recommend that everyone else stay away as well.

Pickup took way too long. They needed more people, but I guess that's an issue everywhere now. The building was too hot since it was packed with people waiting. The car we got had an issue. It was impossible to get anyone on the phone. I tried the local number, no answer. I tried corporate number, can't get passed the automated system. We wound up driving back. The exchange went very smoothly and the man who helped us (wish I got his name) was very nice. It sure would be nice if there was a hard copy of the manual. Those of us that haven't had a new car in many years don't always know what words to use to 'search' for info on the screen. The return went very quick and smoothly.

1.) The vehicle was very dirty. It had not been cleaned, vacuumed or anything. There were cigarette ashes all over and a cigarette butt on the driver's floor mat. Soda was spilled in the rear cargo area, etc. etc. 2.) There was only 1 employee working at the time of pick-up, so he could not inspect the vehicle with us. I had to take pictures and finally went back inside and insisted that he come outside, which he did. (I do not remember his name, but he was very good. In fact, he was the only good experience we had with this rental.) 3.) Florida license plates expired in June (06/22), I suffer from severe anxiety and had to drive an illegal vehicle on what was supposed to be a relaxing vacation. 4.) Vehicle needs front and rear brake pads and rotors. It nearly vibrated us out of the van when applying the brakes going down the mountain. I was actually afraid it was not going to stop a couple of times. 5.) This was my first rental with Avis and it was not a good one. 6.) I called Customer Service about the dirtiness and the expired tags, before I knew the brakes were shot. The customer Service representative agreed to refund me $100 from the Total. This refund has not yet hit my credit card account. 7.) In summary, I paid $404 to rent a dirty minivan with bad brakes that was illegal to drive on NC roads with expired tags. I fulfilled my contractual obligations, but Avis did not.

nothing The Avis rep from the location I reserved a car at 3 weeks prior called me at 6:05 pm the night before I was to pick up my car to tell em the location "had no cars". She said I would have to modify my reservation to pick up at another location. I tried the number she gave me and when i selected Modify Reservation from the menu I got an error message and then the call disconnected. I did this 3 times and then tried to call the original rep back and got no answer. Extremely frustrated, I called the customer service number back and chose make a reservation in hopes to speak to a human being. The agent and supervisor i spoke to connected me to a customer service rep named Juan in California who modified my reservation but couldn't 100% confirm a car was available because the location was already closed for the night. This meant I would be flying in to Raleigh North Carolina needing a car to complete the last 2 hours of my trip to another town without even knowing that I had a car available. I wound up canceling my reservation and my girlfriend had to take a day off work and change her schedule around so that she could come and pick me up and know that I was not stuck at the airport 2 hours away. Avis has incredibly poor customer service. It is unbelievable that a reservation can be made for a car and every single attempt to make sure that a car is available for a person is not made. Wiith multiple locations in a city, that agency should have done whatever it took to get a car to the location my reservation was scheduled. This experience was just awful.

They not have the car I book to last minute called to late me know