Cheap Car Rentals in Lake Shore Village, Orlando

Renters beware!!! This location is not at the MCO airport. My family and I arrived in Orlando after 10pm. proceeded to the Hertz counter at the airport only to find out that the rental company represents Hertz but is not at the airport and closes at 5;00pm. The gentleman at the Hertz counter was “ kind” enough to find me a smaller vehicle than I paid for for a extra $1300!!!! Double what was paid for already!!! I had no choice but to pay up as my family and I had to be in Tampa that night. I recommend that you ensure that you be aware of the location of the pickup of your rental. In my search on Kayak I asked for airport pickup and drop off but was still given this location even after specifying the pickup and drop off times. I did not receive value for money, and I believe that Kayak misrepresented this location as an airport location full well knowing my search criteria. A learning experience for me. My trust in Kayak as well as Hertz has been seriously undermined. I have used other rental companies in the past and to date this is my worst experience.

Hole in the front seat. Windshield wipers needed to be replaced. When I picked up car, didn’t give me a sheet to list scrapes/dings, previous damage to car.

The day before my arrival in Orlando they called and told me they cancelled my reservation because they didn’t have a vehicle available for me, left me scrambling and stressed out how I was going to get around during my stay. Extremely frustrated and disappointed.

The travel service we used had a pickup that was half an hour from the airport, so we popped into the Enterprise office at the airport and the two VERY NICE people in the office made it happen - we were able to pick up and drop off at the airport and not have to uber from place to place. What a relief!!! Thank you ENTERPRISE!!!!

Every person at Enterprise was nice and friendly. That is rare this day and age. It was refreshing to know people care about other people again!!!!