This was an AWFUL place to rent a car from, and I will try to get anyone I know to avoid this place. The shuttle took forever to arrive, and their "advertisement" that it is their shuttle is a small decal on the passenger/driver door, which is easy to miss. They do not have anyone that will answer the phone at the facility, and I was told all calls are sent to a service that has people at home answering the phones. The woman who checked me in was rude and short, and when I went back to tell her about the condition of my first car, she started speaking to me through another person, instead of me directly. My first car had the maintenance oil and filter light on, the maintenance tire light on, and the engine light was on. The second car that I received sounded like it had an engine from a boat on it, and also sounded like we were dragging 1000 pounds of weights behind us. Upon dropping the car off, I had to wait about 20 minutes to get checked out(which I returned the car two days prior to the time I had reserved it), and there was ONE person checking people in/out and driving the returns to the back. Just an unbelievably horrible business to be renting cars in a place as busy as Orlando. Horrible.