In Orlando, note that the "airport" pick up is not at the airport, it's offsite. So ride a shuttle, but unfortunately Economy does not seem to have frequent shuttles, we waited about 30 minutes while other car companies were coming and going. We called twice, until finally got a shuttle to come. This was around noon, so not an unusual hour. Then they did not have the size or type we reserved - SUV. We got a tiny compact, which is exactly what we were trying to avoid by renting an SUV. The company gave us a "small" discount because they didn't have the car we wanted - but still charged the SUV price less the $10 discount for not having the right car. In other words, they charge you for a large car, give you a smaller one, and refund a few bucks but you're still paying more than the economy reservation would have been. The car had 80k miles and was covered with scratches and dents, running with the check engine light on and the windshied wipers were so worn they were ineffective. At least any additional dent would never be noticed on this car. Last visit with Economy Rental.