very convenient - at check-in, options were clearly explained, and drop-off was quick and easy. Everybody was pleasant and efficient.
The car was clean and had plenty of bells and whistles. The process was fast and simple.
Because of COVID, I was hoping for plates from New England. There was exactly one car available at my reserved price point and it had New York plates. There were plenty of cars if I cared to move up to the next level. This seemed planned.
Best check in experience - staff was so nice!
Very Good|Nov 2022
The process to pick up/drop off the car was easy and smooth! The car we received was functionally fine and drove well, but there were minor outer dents and the front bumper slightly poking out that were somewhat minuses/concerning a bit. The main concern and issue I had was that I bought collision insurance via the 3rd party platform with Kayak to rent a car from Enterprise; however when I met up with the Enterprise rep, they told me the collision insurance I bought didn't transfer over so they had to confirm with me before giving me the insurance on their end. That was the only concern I experienced so I hope for those purchasing insurance via Kayak will be able to get it from the actual car vendor too.
Very Good|Oct 2022
It was convenient. I was told that we would be picked up, just call. Called the 800 number was told to hold for a minute was on over 45 minutes, had my husband call the local they never answered. Gave up on the 45 minute hold. Took a taxi when we got there was told they don't pick up on weekends. I had called before I left for the trip and specifically told them where I would be and the day and was told no problem. They did make an adjustment for part of the taxi fare. Return was pretty easy. But the girl didn't know the number you had to call for the shuttle. Fortunately we hit a very nice lady who helped us out.
They moved location into a Sheraton hotel. Had to ask businesses in area where they had moved. No signage. At drop off there was no one working the desk. Just a sign saying they'd be back in 30 m and to complete a form and drop off with hotel valet. We never could find the "form".