Things happen and I understand. Maybe it is how times have changed or maybe business is booming for budget and they can pick and choose their customers. Long story short, I go to pick up rental and office is not open. I'm on phone with customer service, navigated through comical phone system, disconnected twice, eventually connected with a human, transferred 5 times, put on hold, and I finally hung up. Office finally opened, I'm late for my plans, I canceled my order. In summary, Budget, you dropped the ball and good luck.