Not a thing. This was literally the worst car rental experience I've ever had
Here's the story - I booked ahead of time, pre paid to ensure we had a car. Decided to treat the family and surprise the kids with a convertible (they've never ridden in one, and hey why not? it's sunny southern California!). Got all confirmations aligned, had a pick up time and car agreed upon, was charged my full rate, figured I was good to go. WRONG! Because of the awful customer service from Kayak and this absolutely Terrible company Hertz I was stranded without a car and grossly overspent on Ubers to get me around for the week. Will NEVER use either Kayak or Hertz again... Two hours before the defined time (4pm) I get a call from the rental place. "Please call us back when you can" ... oh boy... I called was greeted by a VERY rude agent who was completely unapologetic - "we don't have a car for you." I got some lame excuse about other people not returning their cars, even though they had set up a rental with me. So, I waited while she ran through why I should care about what the company is going through. Finally had a chance to speak, "okay so where does that leave me?" - answered with the same "We don't have a car for you"... frustrating to say the least. So here I am, on vacation with my children, the excitement I wanted to see in their eyes fading. "Okay, so what other options are out there," I asked, knowing I had already paid for one of the most expensive cars they had, I figured they'd offer a discounted rate for an alternative car. Apparently htis company has never heard of customer service, instead they said the have no cars at all and offered me a cargo van...for me and my children. Not exactly a convertable...nor acceptable. In sort it ended with me not having a car, them saying that it's not their fault / problem and that I should not have booked through Kayak, because there is a technical gap that allows us to book cars that are actually not available. Because of Kayak and this absolutely Terrible company Hertz I was stranded without a car and grossly overspent on Ubers to get me around for the week. Will NEVER use either Kayak or Hertz again...
