We like every thing accept when we came pick up the lady take too long to do everything. We wait almost an hr.
8.0
Very Good|Aug 2022
Watch the price! The price that I was quoted vs. what I was actually charged was $340 more!
10.0
Wonderful|Jun 2022
Everything
8.0
Very Good|May 2022
I cancelled my reservation about a day or two before it was needed. There was no hassle or fuss. At the end, she told me to just call back if I need a vehicle in the future. I wish I had used the rental, I’m sure it would have been pleasant.
10.0
Wonderful|Apr 2022
Enterprise has the best customer service that I have seen in long time when a problem occurs. I booked them through Kayak believing it was for Airport pickup. When arrive at airport I'm advised it is off airport pickup. We paid 65.00 and 15.00 tip for cab to take us to location and the cab took us to wrong location. The agent at Enterprise said let us see if we can take care of you here so that you don't have to find cab again to go to different location. They found same car and honored same rate. They then told me that I could drop off car at a different location for Enterprise about a mile from airport and cab fee should be far less. Dropping off the car worked out great and then we called for cab. Waited for cab for 40 minutes and never showed. The enterprise employee saw us still standing outside and told us to hop into his car and he would take us to the airport. Amazing customer service.
10.0
Wonderful|Mar 2021
Excellent staff and service. Couldn’t have been better
You really need to choose a different company. They asked if we wanted to add on insurance, we said no. They charged us anyway. When I noticed, I called and they said they’d take care of it. Get to the car return, we were still billed and no one cared.
4.0
Mediocre|Feb 2023
Exterior Car wash could have been better, drop off was confusing
2.0
Poor|Oct 2022
The car was cancelled at the last minute. Agent said no cars were to be found in Orlando. To the agent’s benefit he was right. I could tell he was sorry my reserved car hadn’t been returned. I had to reschedule hotel reservations, and visits for the next week.
2.0
Poor|Sep 2022
I couldn’t pick-up the car. The agent said they are not accepting Romanian driver license and told me to call the airport agency and go there. This restrictive condition was nowhere on their website and the support from the agent was nil
8.0
Very Good|Jun 2022
Great value in types of vehicles for the price. Great prices on one-way rentals, better than I've seen with Hertz and Enterprise. Easy pick up and drop off.
8.0
Very Good|Apr 2022
The staff at pickup were ok drop off was great! Excellent van for price!!!!
The van was filthy dirty. Covered in dents and scratches. Missing buttons. Missing knobs. Missing vents for AC. Pointed it out to employees and they offered no remedy.
2.0
Poor|Aug 2022
Always use Avis but no more felt like I got ripped off
8.0
Very Good|Mar 2022
Final cost was more than quoted, not sure why !!!
2.0
Poor|Mar 2022
Decent vehicle. More efficient pick up and drop off, stop PayPal bait and switch-was not honored, more pleasant staff, cleaner vehicles
2.0
Poor|Mar 2022
From my experience, Avis was not accommodating to me for booking through Kayak. I was contacted an hour before my pick-up time for them to inform me the car I reserved wouldn’t be available because no cars would be delivered to that particular location. When I asked if they could direct me to a location that would have vehicles, I was simply told to “Call customer service” then immediately hung up on. After booking through another company (which serves from the same location alongside Avis) they were able to book vehicles to customers who booked directly through them.
8.0
Very Good|Feb 2022
Friendly staff. Clean car. The wait was little long and the parking space is tight. Overall I would recommend to anyone. Good value.
I didn't end up getting a rental because though I reserved the car the night before, they had no cars available when I got there. Why can't you guys call those with reservations, since you ask for my phone number, so I'm not wasting my time getting up there to later find out? It'd make it easier. Also, the millenial sitting at the desk didn't even appear bothered at 11a to smile or cordially engage with guests. Just so flat. Yeah, that really makes me wanna come back!
2.0
Poor|Nov 2022
Thanks for all the extra random charges and no receipt to show why!!
8.0
Very Good|Aug 2022
Car ready when needed. The girl at the desk worked wonders, well done her!
2.0
Poor|Mar 2022
I mistakenly booked my car rental for the wrong location. I tried to fix it two months in advanced and got charged $50 to change my reservation. Not cool. Will never use Kayak or Hertz again. No reason for this ridiculous fee. Bad service.
2.0
Poor|Mar 2022
Absolutely NO Customer Support. not able to contact ANYBODY even with an emergency. Never again.
2.0
Poor|Feb 2022
I reserved this vehicle quickly because a business trip came up and I needed to get to where I needed to be. I went to Hertz just to stand in line for 45 minutes and be told Kayak overbooks and they have no vehicles for me although I held a reservation in hand. This caused such an inconvenience. I pulled up Greyhound but because I was in line over 45 minutes the bus was due to leave within the next 10 minutes. So that didn’t work. I ended up taking Lyft for a 2 1/2 hour ride. This was poor service and to say this was my first time renting from Hertz. Not a good experience at all
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Orlando Executive Car Rental FAQs
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