Cheap Car Rentals in Albany, NY

Wheels were unbalanced and car wobbled.

Pick up took over 2 hours.. completely unacceptable and I will probably not use budget in the future for my rental car needs.

Staff was wonderful, car was perfect and great price.

Two overcharges on the bill reduced your rating.

We rented two medium sized SUV's. One of the vehicles, the Chevy Equinox had definitely been smoked in a lot - the smell was really strong. However, was easy pick up and easy drop off so no issues there.

Everything was easy and affordable! Great staff!

We rented a Prius. Given a Mazda. Waited an hour for our car. Car was old with a dented door and scratches. Smelled like cigarette smoke

The car had significant scrapes and cosmetic damage when I picked it up

Computer was down. No cars available. Took an Uber

I arrived at closing time and the employees weren't able to give me a car. I understand they wouldn't give me a car because they were closed, but my frustration is that they looked up my order and told me that I wasn't billed for anything. However, they charged my credit card anyway.

We arrived to pick up our vehicle after the office closed at 5:00 Our plane landed at 5:30. We called the 800# (no one was at the actual location when we went by) and customer service told us, no problem, your car is prepaid - they will hold it for 24 hours. We stayed overnight locally, and we arrived at the location right at 8:00 when the office opened and they had already rented our car to someone else and we were told they had no more cars available. The office told us they only had an obligation to hold the car for 2 hours. Called customer service back and was told the 24 hour hold on a pre-paid car was just a courtesy and that the location was allowed to rent it to another customer if it wasn't picked up within two hours of the pick up time. That information would have been helpful the night before. Just a really unfortunate set of circumstances. When we tried to rent from another rental company, the rates were off the charts - $1,600 for 4 days for the last couple of vehicles left in the area. No one had cars. So this office rented to the next person for probably much more than we paid since availability was low and we had made our pre-paid reservation weeks before. We were told that we should have called the location, we did, but no one was there, so we called the 800#. Just a terrible reservation and communication system.

Had to go offsite from airport to pick up car. Waited 20 minutes and then was given an unclean car with half a tank of gas.