Cheap Car Rentals in Monterey, Orlando

Exterior Car wash could have been better, drop off was confusing

The car was cancelled at the last minute. Agent said no cars were to be found in Orlando. To the agent’s benefit he was right. I could tell he was sorry my reserved car hadn’t been returned. I had to reschedule hotel reservations, and visits for the next week.

We like every thing accept when we came pick up the lady take too long to do everything. We wait almost an hr.

Enterprise has the best customer service that I have seen in long time when a problem occurs. I booked them through Kayak believing it was for Airport pickup. When arrive at airport I'm advised it is off airport pickup. We paid 65.00 and 15.00 tip for cab to take us to location and the cab took us to wrong location. The agent at Enterprise said let us see if we can take care of you here so that you don't have to find cab again to go to different location. They found same car and honored same rate. They then told me that I could drop off car at a different location for Enterprise about a mile from airport and cab fee should be far less. Dropping off the car worked out great and then we called for cab. Waited for cab for 40 minutes and never showed. The enterprise employee saw us still standing outside and told us to hop into his car and he would take us to the airport. Amazing customer service.

Final cost was more than quoted, not sure why !!!

From my experience, Avis was not accommodating to me for booking through Kayak. I was contacted an hour before my pick-up time for them to inform me the car I reserved wouldn’t be available because no cars would be delivered to that particular location. When I asked if they could direct me to a location that would have vehicles, I was simply told to “Call customer service” then immediately hung up on. After booking through another company (which serves from the same location alongside Avis) they were able to book vehicles to customers who booked directly through them.

I’m very happy which this rent car place. Mr beni Tavares did good service