pick up was quick and orderly. The location looked new and the only agent there, who introduced himself as the Desk Manager, was friendly. The minivan we rented was spacious, enough for 8 passengers.
My husband checked around the exterior and driver-side and passenger side of interior only when he was at the location. Unfortunately, we were already 1hr away picking up guests/friends from out of town, when we realized that the very back row-seat wasn't cleaned properly and with lots of dog fur/hair (you can see fur on seats, inside cupholders and floor) :( Our daughter, who we asked to seat in that part, kept sneezing. We were too far and would be late for our reservations to turn back to request for an exchange/diff car. So make sure to double check your rental next time. upon return, we mentioned our issue to the Desk Manager and he apologized for it. Hopefully, they can check on their end too for other renters sake next time.