The vehicle performed nicely throughout the trip.
Both pick up and drop off were less than stellar experiences. In pick up, I felt jerked around a bit when they offered me an upgrade with unsuitable price increases. Also, when I picked up the vehicle, it had a distinct smell of cigarettes which I find quite distasteful. Fortunately, the smell went away after driving it for a few hours. More problematic however was that the gas tank was not full. This was during the time when PG&E was shutting down power throughout CA. I felt lucky to make it out of the state without running out of gas and finding myself stuck because stations wouldn't be able to use their pumps. On drop off, the town of Everett was completely torn up with construction. It would have been nice if Hertz had provided me with instructions in advance for how to get to the rental office. Also, the agent tried a joke which completely backfired. We worked through it, but it was not fun.